Overview

The Patient Support Associate supports the work and operations of the behavioral health department. The associate welcomes patients and families into our care and assures the accurate scheduling of appointments, appropriate collecting and disseminating of patient demographics, contact and privacy information, and payer information.

CHI St. Joseph Children’s Health is dedicated to improving the health of children and families by improving access linking families to care coordinating health-related services and providing clinical programs while serving as a leading voice in collaborative efforts to improve the health and well-being of the Lancaster PA community.

Every child has a unique health journey; the goal of CHI St. Joseph Children’s Health is to serve as a supportive voice and companion for children and families along their path to growing up healthy and happy.

CHI St. Joseph Childrens Health is an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin and veteran or disability status.

CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Responsibilities

Responsibilities

Answer phone calls and inquiries coming into the behavioral health center.

Greet patients and families upon arrival in the center

Schedule upcoming appointments with all providers.

Confirm appointments with patients and families

Check-in patients and assure all appropriate information and forms are uploaded into the chart.

Check-out patients as necessary.

Communicate with members of the behavioral health team regarding concerns and challenges expressed by families and children.

Document contact and attempted contact as appropriate.

Maintains compliance with regard to state, federal and CHI guidelines.

Other duties as assigned.

Qualifications

Education (including licenses, certifications):

High School Diploma, Advanced training in Medical Office Support preferred..Experience required and preferred:

Minimum of 3 years experience working in a medical office - behavioral health experience preferred.

Bi-Lingual (Spanish) strongly preferred.

Skill Competencies:

Excellent communication skills – both written and verbal

Ability to handle multiple tasks

Comfort working with computers.

Demonstrate a high comfort working with diverse populations and an understanding of the cultural and social barriers that can exist when accessing health or health-related care.

Promote a positive team-based approach to treatment and care.

Pay Range

$18.74 - $25.77 /hour

We are an equal opportunity/affirmative action employer.