Job Description Summary

　　Billback Specialist Job Description:

　　The Billback Specialist is a member of the Billbacks Team, under the Commercial Operations Department. This position is accountable for all billback management activities and is responsible for an assigned portfolio of distributors. This role works closely with Distributors, Contracts Sales, Sales Operations, Customer Intelligence, North American Shared Service Centre and other functional teams within BD. The Billback Specialist supports and interacts with external Distributors and builds relationships with internal partners. They are responsible for managing the entire end to end billback process to ensure maximum efficiency with minimal billback claim processing errors, ensuring reliable and accurate end user sales data. This role requires a high level of attention to detail, strong business acumen and a passion for customer service, while working in an extremely fast-paced environment.

　　Job Description

　　We are the makers of possible

　　BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.

　　We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

　　About the role:

　　The Billback Specialist is a member of the Billbacks Team, under the Commercial Operations Department. This position is accountable for all billback management activities and is responsible for an assigned portfolio of distributors. This role works closely with Distributors, Contracts Sales, Sales Operations, Customer Intelligence, North American Shared Service Centre and other functional teams within BD. The Billback Specialist supports and interacts with external Distributors and builds relationships with internal partners. They are responsible for managing the entire end to end billback process to ensure maximum efficiency with minimal billback claim processing errors, ensuring reliable and accurate end user sales data. This role requires a high level of attention to detail, strong business acumen and a passion for customer service, while working in an extremely fast-paced environment.

　　Key responsibilities will include:

　　Efficiently manage the billback process for an assigned portfolio, (Distributors, Shared Service Organizations and other accounts including sales tracings). Portfolio subject to change dependent on business needs.Manage the monthly billback process - some of the key activities are: claim files-formatting, loading, validation; processing data; issuing credit memos and variances reports. Provide coverage for other team members to maintain billback support continuity, as required. Ensure claim processing is timely and correct to produce accurate sales reporting. Minimize claim processing errors. Follow-up to ensure prompt reconciliation of discrepancies.Address claim errors immediately and reconcile claim periods by working with Distributors and Contract Sales Specialists. Manage and monitor the hand-off of contract related errors to ensure correction and processing remains in line with overall schedule. Lead communication with Distributors and maintain a high level of customer service by reviewing claim issues, data misalignment, metrics and mitigate against repeat errors and price variances. Reconciliation of the monthly Accounts Receivable vs. SAP Vistex Billback balances. Credit and collections with Distributors and coordinate clearing activities with our North American Shared Service Centre.Maintain monthly metrics and service levels to ensure compliance to the schedule and timing for required activities, such as the monthly and yearly closing process, minimum unaddressed year to date claims, claim error rate management, etc. Run sales reports and billback analysis as required.Support continuous improvement initiatives to gain system and/or process efficiencies such as system integration, testing, data accuracy improvement projects, etc. Work with business units and/or operational functions on special projects, as required.

　　About you:

　　Strong team player and collaborator with excellent interpersonal, written and verbal communication skills.Strong business acumen and passion towards excellent customer service both internally and externally.Able to multitask, prioritize workload and manage multiple priorities.Excellent organizational and process management skills with a passion for process management and continuous improvement.Demonstrated problem-solving and analytical skills, able to make informed decisions.Strategic thinker with the ability to influence without authority.Strong documentation skills including attention to detail, well organized, excellent follow-up skills and action oriented.Thrives in an extremely fast paced, dynamic environment, works well under pressure and a quick learner.Appreciates constructive feedback and strives for improvement. Demonstrates a growth mindset.

　　Flexibility and ability to balance competing priorities and able to work within tight timelines under pressure.Good understanding of the billback model, contract management and customer support.

　　Education and experience required:

　　Bachelor's Degree required, in Business or related field.1-3 years SAP required.Vistex Billback/Chargeback/Contract Management experience an asset.JDE and i5 experience an asset.Technical Skills: MS Office, intermediate to advanced Excel, Word required, (PowerPoint, Access would be an asset).Business Intelligence (BI) and/or Business Warehouse (BW), Qlikview Reporting and/or Power BI preferred.Developer within Excel supporting Macro programming would be an asset.Bilingual (English & French) would be an asset.

　　For roles that require associates to visit customer sites or report to work at a BD site, full vaccination against COVID-19 is a condition of employment. Requests for accommodation will be considered pursuant to applicable law.

　　Why join us?

　　A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life's purpose through the work that they do every day.

　　You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program - which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components - is designed to support the varying needs of our diverse and global associates.

　　To learn more about BD visit https://jobs.bd.com/

　　Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!

　　Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Canadian Human Rights Act, Becton Dickinson will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

　　PDN

　　Primary Work Location

　　CAN Mississauga - Derry Road West

　　Additional Locations

　　Work Shift