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Bilingual Voice Agent, T&E Call Center Operations-Remote
Bilingual Voice Agent, T&E Call Center Operations-Remote-May 2024
Alajuela
May 17, 2025
ABOUT TRANSUNION
More than a mere credit reporting agency, TransUnion also offers sophisticated data information regarding global risks in order to assist clients in making important business decisions. The organizati
10,000+ employees
Technology
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About Bilingual Voice Agent, T&E Call Center Operations-Remote

  TransUnion's Job Applicant Privacy Notice

  What We'll Bring:

  This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and tools

  What You'll Bring:

  The Tenant and Employment (T&E) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. The Voice Operations Rep will support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.1-3 years of experience in an operations job role, including inbound voice customer care/support.Highest level of formal schooling for the specific region (High School Diploma).Excellent Spanish verbal, written and interpersonal communication skills, with a good command of EnglishModerate skills in Microsoft applicationsMust be self-motivated and a self-starter.Demonstrate attention to detail in all work completed.Proactively works to improve knowledge and adherence to company processes and procedures.Collaborates well with others in a team-oriented work environment. Adapts well to change and can adjust priorities as needed.Displays time management skills. This is a remote position for candidates in Costa Rica, which may require occasional in-person attendance at work-related events at the discretion of management.Impact You'll Make:

  Maintains a consistently high level of knowledge regarding T&E products, services, and tools.Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.Maintains a solid understanding of U.S. credit/financial principles and knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.Adheres to established processes and procedures when responding to support phone calls.Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E customers and consumers.Manages individual performance for aux time usage and adherence to schedules.Performs other duties as assigned.Must work U.S. business hours in support of U.S. customers and consumers.Must be open to rotational weekend shifts during U.S. business hours to support U.S. customers and consumers.TransUnion Job Title

  Rep I, Consumer Operations Support

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