Bilingual Sales Administration and Operations Specialist

　　Job Description:

　　Sage is seeking a Bilingual Billing Coordinator that will be part of the North America Sales Administration and Operations team and is responsible for ensuring that all customer billing is completed accurately and on time.

　　Key Responsibilities:

　　Key Responsibilities:

　　• In charge of processing of all billing for the Intacct product line in North America

　　• Ensure customer billing is accurate and processed within SLAs

　　• Process credits and order adjustments accurately and within SLAs

　　• Build relationships with internal departments and teams to provide a customer focused service for billing needs and all related inquiries

　　• Provide input into working processes being documented, standardized, modified in a controlled manner, waste eliminated while making processes more streamlined and efficient

　　• Alignment to Order to Cash/Billing strategy including input into the future direction of the departments

　　• Cover for other Billing Coordinators as required

　　• Participate in departmental/companywide projects as required

　　Skills, know-how and experience:

　　• 2 years Bill Processing experience, preferably in a technology environment.

　　• Fluency in French is a mandatory requirement

　　• Preferred billing experience, preferably in a technology environment.

　　• Experience in a service orientated culture including management of SLAs

　　• Thorough understanding of end-to-end billing process

　　• Experience using Salesforce CRM, Intacct, and proficient in Excel

　　• Experience managing complex accounts and relationships.

　　Plenty of perks:

　　• 100% paid premiums for health, dental, and vision coverage.

　　• RRSP contribution match (100% up to 4%).

　　• 35 days paid time off (11 national holidays, 16 vacation days, 3 personal days, 5 sick days).

　　• 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after the start date.

　　• 5 days paid yearly to volunteer (through Sage Foundation).

　　• $5,250 tuition reimbursement per calendar year starting 6 months after the hire date.

　　• Sage Wellness Rewards Program (annual fitness reimbursement).

　　• Library of on-demand career development options and ongoing training offerings.

　　The compensation will be determined by location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role.

　　For this role, in those locations, the target salary range for new hires is $48,000 to $66,800.

　　In addition to base salary, employees will participate in either a bonus plan based on company and individual performance or a role-based commission plan. Our talent acquisition team will provide specific opportunities on our bonus or incentive programs to eligible candidates. The range listed is just one component of the Sage total compensation package.

　　Function:

　　Customer Operations

　　Country:

　　Canada

　　Office Location:

　　Richmond

　　Work Place type:

　　Hybrid

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　　People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than forty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it!

　　At Sage, we recognize that the world of work has rapidly shifted over the last few years, particularly how we work. That is why we have committed to working in a hybrid way going forward. Human connection is an essential ingredient of the 4 principles that make up our Flexible Human Work hybrid framework and we want to be transparent in what that looks like when you join our Sage family. On one hand, our offices will continue to play an important role in our future and serve as a place for spontaneous conversations, connection, collaboration as well as focused time. On the other hand, we have learned to reimagine where and when we work and to unlock that flexibility and innovation for our colleagues offering them the opportunity to work flex across their home, Sage offices or customer sites.

　　We invite you to join us and help us write our next chapter. Follow us on our social media sites to join in conversations about open positions and company news! #lifeatsage #sagecareers. If you would like support with your application (or require any adjustments) please contact us [email protected] assistance. Sage invites all qualified individuals including women, visible minorities, Indigenous Peoples, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who reflect our ever-changing workplace.