Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with an expertise in serving LGBTQIA+ people and those impacted by HIV. THA's programs include Kind Clinic, Waterloo Counseling Center, and TeleKind (telemedicine services). Read more about THA here: http://texashealthaction.org.

　　THA is seeking a Bilingual Patient Support Center Representative to answer phones for multiple clinic locations and handle all of the day-to-day administrative tasks required to keep a clinic running smoothly. This person will attend to patients on the phone, coordinate and organize appointments, and document interactions to facilitate the smooth running of the healthcare environment and delivery of high-quality patient care. This is a full-time, non-exempt position requiring 40 hours a week.

　　What you would do:

　　Answer calls in the Patient Support Center as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities

　　Schedule/reschedule patient appointments per stated guidelines

　　Accurately register patients in electronic health record according to established protocols

　　Set appropriate expectations to patient regarding the patient visit

　　Maintain and manage patient records

　　Conduct all patient interactions in a manner that is patient-centered and reflective of THA/Kind Clinic values

　　Safeguard patient privacy and confidentiality

　　Assist Patient Support Center leadership in creating processes and systems that facilitate optimal Patient Support Center flow

　　Assist other members of the Patient Support Center as needed

　　Perform other duties as assigned

　　How you describe your skills:

　　Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion

　　You are the model of the organization’s values and people can readily point to you as an example of how to ‘be’

　　You “love” what you do

　　You like to plan, but you are ok with plans changing and can effectively help others manage change

　　Excellent verbal and written communication skills

　　You consistently meet or beat deadlines in a fast-paced, quickly changing environment

　　You are able to organize daily workload by priorities

　　You are adaptable and able to manage change

　　Ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)

　　You have great attention to detail while able to see the bigger picture

　　You have a passion and connection to the communities we serve

　　You understand when it is prudent to seek outside expertise

　　Your friends describe your personality as “positively contagious”

　　You balance People and Process

　　You like North Austin near Steck/Mopac

　　You value great benefits and a mission driven work culture

　　Compensation

　　Based on job duties and requirements, this position is placed in salary band 37 with an hourly rate of $17.50-$18.50 per hour. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.

　　Applicant Information:

　　Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

　　Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.

　　The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

　　EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

　　Requirements

　　Your previous work life and education must include:

　　High School Diploma

　　1 year experience in a medical setting & or call center experience

　　Knowledge of medical terminology, procedures and diagnosis

　　Knowledge of computer and relevant software applications

　　Knowledge of general administrative and clerical procedures

　　Bilingual in English and Spanish

　　Your previous work life and education would ideally include:

　　Prior experience in a non-profit organization

　　Prior experience working with historically underserved populations

　　Working knowledge of HIPAA regulations

　　Working knowledge of Athena electronic medical record

　　Working knowledge of healthcare insurance preferred

　　2+ years of experience in working with diverse populations, including LGBTQ+ and other marginalized populations

　　Benefits

　　Health Care Plan (Medical, Dental & Vision)

　　Retirement Plan (403b)

　　Life Insurance (Basic, Voluntary & AD&D)

　　Paid Time Off (Vacation, Sick & Holidays)

　　Disability (Short Term & Long Term)

　　Training & Development