This job was posted by https://illinoisjoblink.illinois.gov : For moreinformation, please see:https://illinoisjoblink.illinois.gov/jobs/12307144 GreenState CreditUnion\Bilingual Member Service Representative\US-IL-Addison\Job ID: 2024-3936Type: Regular Full-Time# of Openings: 1Category: RetailGreenState Credit Union\Overview\

GreenState is now taking applications for the Member ServiceRepresentative role. Ideal candidates will be friendly, patient, andconscientious team players who will constantly strive to do accuratework. GreenState will value your loyalty, attention to detail,cooperative attitude, and ability to do their job well, time and timeagain. Service starts with this key role and as an MSR, you are ourservice champion.

If you've got a passion for service and are willing to learn, wewill train you! No degree required.

As an MSR you will work in tandem with other branch staff to deliveroutstanding service to our members and proactively promote our superiorcredit union products on a daily basis. Come be a part of our team andbe rewarded for your high quality work!

GreenState is proud to offer a Bilingual Pay Program for qualifyingapplicants. Spanish speaking preferred.

Position details:

Monday through Friday from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdaysfrom 9:00 am - Noon.

Pay range for this hourly position is $19.47 - $26.00 with a monthlyincentive opportunity and a progressive benefits package.

\Responsibilities\

Performs essential duties and responsibilities in the following areaswhich may include, but are not limited to those listed and are subjectto change:

Adheres to the Credit Union Service Standards in carrying outGreenState's mission and vision.

Acknowledge/Greet each member with Welcome to Your Credit UnionAppearance Adhere to GreenStates Credit Union dress code policy forfront line staffCommunication Speak professionally and clearly. Use propervocabulary such as Good Morning, Happy to help, Certainly,Absolutely etc.Individual Needs Take ownership of members issues and creates apositive experience.Exceed Expectations Always go above and beyond expectations andperform requests with the smile, happy to help attitude.Confidence Own your knowledgeThank you Thank each member for their business and make them feelvalued.Sales Ask questions, listen to your members needs and offersolutions that make sense.Promotes and implements GreenStates values:

We Go Above and BeyondWere Truthful and AccountableWere Adventurous, Creative, and Open-MindedWe Embrace Continuous Improvement and EfficiencyWe Create FunWe Build Positive Team SpiritWe Grow Through LearningWere Bold yet HumbleAdheres to the Credit Unions Core values and Service Standards incarrying out GreenStates mission and vision while following the 5 StarService Standards.

Ensures confidentiality of members account records and accountinformation. Request identification whenever necessary and provideaccount information to only those members listed as primary or jointowners.

Makes weekly outbound service calls to members.

Answers member questions or refer members to appropriate departments orsupervisors.

Assists with member account discrepancies, statement prob\

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\GreenState Credit Union is an Equal Opportunity Employer and does notdiscriminate against any applicants for employment based on their race,color, religion, sex (including pregnancy, sexual orientation, or genderidentity), national origin, age, physical or mental disability, geneticinformation, veteran status, uniformed service member status, or anyother status protected by law.