About Conduent:

　　Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

　　Job Description:

　　Bilingual Healthcare Customer Service Representative (Work from Home!)

　　We are hiring a healthcare customer service representative to work remotely in Virginia or New Jersey!

　　Starting pay rate is up to $18.00 an hour.

　　Training Times are 9:00AM – 5:30PM for Approximately 3 Weeks.

　　Production Schedule is 9:30AM - 6PM Monday - Friday

　　Plenty of career growth opportunities within the healthcare team!

　　Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

　　Paid time off. Fully work from home!

　　Would you enjoy being part of a team that makes a difference in people’s lives? Do you love helping people solve complex problems and delivering solutions? If so, this role is for you!

　　About the Healthcare Customer Service Representative role…

　　In this position you will assist patients, healthcare providers and advocates, making outbound calls and taking inbound return calls or transfer calls.

　　Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

　　Majority of the day is on the phone. It is primarily outbound calls to attorney offices, insurance carriers, providers and patients.

　　There are inbound calls that are return calls or transferred from our call center. It is a production-based position, where standards of cases touched, and file completions are measured. It is not a scripted position. Each call is different based on the circumstances of each accident/injury, the lien parties involved, the policy language rights and state rules.

　　What we look for…

　　We’re looking for people with a passion for helping others, are naturally empathetic and have the determination to deliver a comprehensive solution to these healthcare related calls. Pharmacy Tech experience is a plus, but not required. To be successful in this role, you will have:

　　Ability to successfully complete virtual training class. You cannot miss a day of training!

　　High speed internet

　　Customer Service Experience Required, Pharmacy Tech experience a plus!

　　Bilingual – English/Spanish preferred

　　Ability to type 20 words per minute

　　Great problem-solving skills

　　Ability to effectively multi-task

　　High school diploma, GED or college degree

　　Excellent communication skills

　　A successful completion of a background check is required for this position.

　　Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage!

　　Apply to the role and provide your basic profile information (2 minutes)

　　Answer prescreens questions to be sure you meet the minimum requirements for the role (3 minutes)

　　Complete a typing test (2 minutes)

　　Take short assessment to determine your fit for the role and set everyone up for success (10 minutes)

　　For the typing test and assessment, you will need to have access to a computer with a keyboard. If you do not have access to one at this moment, please complete the other steps and then find a local public computer to complete steps 3 and 4. You can access a computer with a keyboard a local coffee shops, library, shipping stores or just search for “public computers near me”. Once you access to a computer, you can login to your account and complete the application process.

　　Be part of the future:

　　Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

　　We are currently hiring in the following geographies:

　　States: VA, NJ

　　Complies with all policies and standards.Pay Transparency Laws in some locations require disclosure of compensation-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary range for this role is $18/hour.

　　Closing:

　　Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

　　People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

　　At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.