Salesforce & ServiceMax Tech Lead :

　　A SME with Deep domain, functional and technical skills of related processes and platform(s). He/ She is involved in E2E application life cycle management teaming up with Business Process Owners, Solution Architects, Platform Solution Managers and Project Managers.

　　Your role:

　　Support Intake business requirements and deliver Solution Design together with BPO, Solution Architects, Platform Solution Managers, Project Manager and other key stakeholders.

　　Work closely with Platform Solution Managers , Domain leads in supporting Solution/Release planning and other Agile Phases.

　　Support Product Owner, Solution Architect in Grooming, Solution design including NFRs, Estimation, Validation and help drive feature driven development with scrum teams

　　Ensuring high quality backlog boosting the performance of scrum teams

　　Own, Optimize E2E Solution Development Process and support fellow Devops engineers to realize the solution

　　Support business in demonstrating the capabilities, training, deployments, onboarding business/markets & change management

　　Accountable that the solutions design/ technology meets the functional and non-functional requirements with focus on Releasabiity, Reliability, Security and performance.

　　Accountable that solution design meets platform architecture principles & guidelines. Provide feedback on continuous improvement to architecture community

　　Responsible for Software Quality, Compliance & Regulatory aspects of the solution.

　　Involve in Peer review, demo and other scrum ceremonies

　　Responsible to validate test strategy and plan, test cases, automation, regression and test execution.

　　Raise impediments on time to leads and support resolution

　　Identify Kaizen opportunities at work and improve process and delivery

　　Endorses the content of the release (including NFRs) prior to release and manages interdependency with other programs.

　　Actively work to reduce technical debt and refactor the application for performance

　　Identify E2E Business Processes together with BPO / BPE that are critical and establish monitoring via OCC

　　Work closely with DevOps team in supporting key Domain and Technical inputs for Incidents, Change Requests, Service Requests and other regular operations activities.

　　Support Operations and business with SME Expertise during crisis management for business continuity across global timezones.

　　Support Platform Landscape upgrades, improvements to stay aligned with OEM guidelines

　　Competence Development of New entrants (Employees and Partners)

　　Ensures solution guidelines are up to date in Knowledge repository/Wiki

　　Stay current with Market knowledge on Platform Technology Curve

　　Troubleshoot and promptly resolve system and process failures including Incidents, Service Catalogues with minimum disruption of regular business performance

　　Analyzes existing functionality and identifies IT requirements for improvement of the process.

　　Dedicated to specific application or site.

　　Design solutions based on business requirements in specific technology area, adhering to defined Standards & Guidelines.

　　Design solutions based on business requirements in specific technology area, adhering to defined Standards & Guidelines.

　　Work in scrum teams for realization of technical solution.

　　Works independently and provides consultative advice within specific functional areas.

　　Proficient in area of specialization and has basic understanding of related disciplines.

　　You're the right fit if:

　　10 - 15 years of experience in Salesforce and related technologies

　　Strong in field service management area and related applications usage

　　Exposure to the ways of working in the healthcare domain

　　Good Communication skills

　　About Philips

　　We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

　　Learn more about our business.

　　Discover our rich and exciting history.

　　Learn more about our purpose.

　　If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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