Bringing smiles is what we do at TTEC… for you and the customer. As a Bilingual Customer Service Representative – Spanish-English working onsite in Rochester, NY , you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

　　What You’ll be Doing

　　Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex concerns from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

　　During a Typical Day, You’ll

　　Be the face and smile of the operations

　　Answer incoming communications from customers

　　Conduct research to provide answers for customers to resolve their issues

　　What You Bring to the Role

　　6 months or more of customer services experience

　　High school diploma or equivalent

　　Recognize, apply and explain your product or service knowledge

　　Great written and verbal communication skills in Spanish-English

　　Computer experience

　　What You Can Expect

　　Supportive of your career and professional development

　　An inclusive culture and community minded organization where giving back is encouraged

　　A global team of curious lifelong learners guided by our company values

　　Ask us about our paid time off (PTO) and wellness and healthcare benefits

　　Pay rate starts at $19.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

　　Visit www.hellottecbenefits.com for more information.

　　A Bit More About Your Role

　　We'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught – a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

　　You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

　　About TTEC

　　Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

　　TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

　　Job: _Customer Care Representative

　　Title: Bilingual Customer Service Representative – Spanish-English

　　Location: NY-Rochester

　　Requisition ID: 03T19