About Working at Commerce

　　Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

　　Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

　　Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

　　About This Job

　　The Bilingual Customer Service Associate position provides a high level of customer service and support to our customers. They are trained to resolve customer inquiries on bank products, policies, regulations, and procedures via phone, live chat, or email.

　　How we’ll support you:

　　Training and one-on-one coaching from our Leadership team who is invested in your success.

　　Ongoing professional development to deepen your skills.

　　Building your career through our defined career path or by exploring new opportunities.

　　Continuous learning opportunities, such as core banking products, services, processes and Commerce culture concepts.

　　Growing your network to maximize your professional and personal development through our employee resource groups.

　　What we offer:

　　Benefits-Medical, Dental, Vision, Health Savings and Flexible Spending Accounts

　　401(k) and retirement education resources

　　Flexible schedules

　　Paid banking holidays, vacation, sick and personal time

　　Employee discounts and tuition reimbursement

　　Shift differential for evening schedules

　　5% pay differential for proven Spanish/English speaking bilingual associates

　　Paid training for 4-6 weeks (must be able to attend)

　　Essential Functions

　　Provide a high level of customer service and support to external customers

　　Support inquiries received via live chat, email or telephone

　　Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed

　　Research information and complete data entry to note customer interaction results

　　Identify and escalate appropriate requests

　　Remain current with product knowledge and administrative requirements through training

　　Perform other duties as assigned

　　Work Schedule:

　　Work Schedule is between 9:30am – 8:00pm Monday-Friday and every other Saturday. Additional shifts Tuesday-Saturday or Sunday-Thursday are also available.Knowledge, Skills & Abilities Required

　　Basic product knowledge

　　Basic ability to explain bank policies, procedures and/or regulations

　　Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate

　　Ability to maintain a high level of customer satisfaction

　　Ability to meet department efficiency and quality standards within 90 days

　　Ability to establish quick rapport with customers, actively listen, respond promptly with correct information

　　Ability to work in a high paced environment and maintain stable performance

　　Ability to maintain a high degree of confidentiality

　　Ability to complete and pass new hire quizzes and exam

　　Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

　　Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

　　Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

　　Intermediate level proficiency with Microsoft Word, Excel and Outlook

　　Education & Experience

　　High school diploma or GED or equivalent combination of education and experience required

　　Fluent in Spanish and English, written and verbal required

　　1+ year related customer service experience required

　　1+ years of call center and/or financial service preferred

　　Customer Care Associate level will be determined based upon experience  

　　*For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is for the Customer Care Associate I, II or Senior job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base hourly pay range is $17.00 to $21.00. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here (https://careers.commercebank.com/us/en/benefits) to learn more.

　　Location: 1045 Executive Pkwy, St. Louis, Missouri 63141

　　Time Type:

　　Full time

　　Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes’ Best Midsized Employers, Forbes’ Best Employers for Women, and Korn Ferry’s Engaged Performance Award. You’ll see the difference for yourself when you join the team.

　　Why Commerce? (https://www.commercebank.com/careers/about-commerce)

　　Inclusion and Diversity at Commerce

　　How to Join Our Team (https://www.commercebank.com/careers/how-to-join-our-team)

　　Want to be notified of positions that fit your preferences?

　　Follow these easy steps:

　　Create a Candidate Account at the top of the page by selecting "Sign In" upper right corner

　　Sign-up up for Job Alerts

　　We’ll contact you about positions that match your skills and interests

　　Equal Opportunity Employer

　　Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, gender, gender identity, gender expression, veteran status, disability status, or any other applicable characteristics protected by law.