Description:

　　This team is responsible for supporting staff’s technical needs: providing troubleshooting for resolving computer support issues, escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes.

　　The position works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services.

　　Support delivered by this position takes place in a complex, professional technical environment. Customers include, IT managers, and staff throughout. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative.

　　Required Experience:

　　• Microsoft Office 365 & Windows 10 Support

　　• Strong communication (written and verbal)

　　• General software troubleshooting

　　• Experience creating standard operating documentation for processes that have not already been documented.

　　• Experience creating troubleshooting documentation for newly discovered software and hardware issues.

　　• Experience evaluating new hardware and software proposed for agency standardization.

　　Nice to have Experience:

　　• Remote support

　　• Workstation imaging

　　• Adaptable learner in IT

　　• Experience using InTune for remote and mobile device management

　　Skills:

　　Help desk, Help desk support, Customer service, application support

　　Additional Skills & Qualifications:

　　Remote support and workstation imaging

　　Adaptable learner in IT

　　Experience using Intune for remote and mobile device management

　　Experience in software licensing management

　　Experience or interest in cyber-security

　　Experience Level:

　　Entry Level

　　If you are interested in this position or want to learn more, please apply to this posting.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.