Our client, a large healthcare/pharmaceutical company in Markham, ON is currently hiring for a bilingual (French/English) customer service representative to join their team!

　　The Customer Service Representative will be responsible for providing high quality, professional day-to-day service to customers and Sales Representatives. The ideal candidate will manage requests/queries and provide support with an emphasis on building and nurturing customer relationships. This position supports customers, fulfills orders, provides support for new accounts, assists the Sales Team with requests, as well as ensures adherence to customer service standards.

　　Responsibilities:

　　• Professionally handle incoming phone/email requests from customers/Sales Representatives to ensure that requests are resolved promptly and thoroughly

　　• Maintain a positive, empathetic, and professional attitude towards customers and Sales Representatives at all times

　　• Order/Call Management – includes account verification along with accurately processing customer/sales requests, orders, tracking, issue management and first call resolution wherever possible

　　• Maintenance of various e-mail boxes ensuring orders and requests are actioned promptly

　　• Provide support for new and existing customers using our online ordering portal

　　• Complete follow-up calls, emails and/or updates to customers, sales representatives

　　• CSR will receive, document, and resolve customer/sales/patient interactions, complaints and triage to appropriate department if further support or guidance is required

　　• Responsible for monitoring daily sales orders/transactions to ensure completion

　　• Proactively identify opportunities for process improvement and presents them to leadership team

　　• Successfully develop, collaborate, and maintain cross functional relationships with other teams to ensure task completion

　　• Adhere to customer service standards, call quality, policies, and procedures

　　Additional Skills & Qualifications:

　　Fluent in English and French thoroughly

　　Professionalism when handling phone or email requests from customer and Sales Representative

　　Experience working in a team-oriented, collaborative

　　Takes personal responsibility for delivering on commitments and promises and closing off issues

　　Problem solving, critical thinking and logical reasoning

　　À propos de TEKsystems:

　　Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.