bilingual contact center representative.

　　columbus , ohio (remote)

　　posted 3 days ago

　　job details

　　summary

　　$19 - $20 per hour

　　temp to perm

　　bachelor degree

　　category sales and related occupations

　　referenceAB_4451136

　　job details

　　Do you enjoy collaborating with members, answering questions, and educating others? Join the Financial Services and Retirement Solutions team which assists current members, plan sponsors and brokers with account maintenance.

　　Start Date - March 18th 2024

　　Office Hours: 8:00 AM - 8:00PM ( M-F)

　　MUST have open availability during office hours to work an 8 hour shift of the managers choosing

　　Pay: $19 an hour

　　Opportunity to become Security Industry Essentials certified and Finra Series 6 licensed

　　salary: $19 - $20 per hour

　　shift: First

　　work hours: 8 AM - 8 PM

　　education: Bachelors

　　Responsibilities

　　Fielding an average of 50 - 60 inbound private client calls per day from members, plan sponsors and brokers regarding Financial Services and Retirement planning; discussing plan options and updating account information.

　　Provides prompt efficient service for assigned product and/or service center internal and external customers.

　　Coordinates full communication between contract holders, producers, and with internal departments.

　　What you need

　　Ability to read, write and speak English and Spanish

　　Sitting for extended periods of time

　　Ability to communicate with members over the phone and resolve issues

　　Solid customer service skills, and proficiency with technology

　　Solid communication both written and verbal

　　Basic mathematics, familiarity with office filing systems and record keeping procedures, and problem-solving techniques.

　　Education

　　Completed degree in Finance, Business Administration, Communications, or a similar discipline preferredQualifications

　　Due to fiduciary guidelines applicants must submit to and pass a background and credit check

　　Submitting to a drug test is also required

　　Skills

　　Sales Support

　　Financial Services

　　Verbal Communication (2 years of experience is required)

　　Written Communication

　　Active Listening

　　Interpersonal Sensitivity

　　Basic Computer Skills

　　Basic Software Skills

　　Call Center Support

　　Customer Service (2 years of experience is required)

　　Adapting to Change

　　Spanish Speaking

　　Qualifications

　　Years of experience: 2 years

　　Experience level: Entry Level

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　KS

　　kimberly schirato

　　+1 614 515 5356 (tel:+1 614 515 5356)

　　[email protected]