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　　Regular or Temporary:

　　Regular

　　Language Fluency: English (Required)

　　Work Shift:

　　1st Shift (Canada)

　　Please review the following job description:

　　Reporting to the Director, Insurance Solutions, you will investigate and evaluate the eligibility of life, disability and job loss claims

　　What You Will Do

　　Ensure accurate and timely investigation, evaluation, and eligibility of life, disability, and job loss claims based on medical information, job requirements, non-medical factors, and policy terms within established service standards and operating protocols.

　　Communicate decisions and recommendations to management and clients.

　　Ensure accurate and timely documentation of all communication with customers.

　　Collaborate with management to exchange ideas, gather information, and offer solutions on claims.

　　Ensure proactive communication with policyholders regarding claim status and developments.

　　Provide claims administrative support to other departments when required.

　　What You Bring to the Role

　　At least 5 years’ experience in claims administration in the life insurance industry

　　Fluently bilingual in French and English

　　Prior experience working with creditor insurance products would be an asset

　　Excellent communication (oral and letter writing), interpersonal, and collaboration skills

　　Strong analytical, problem-solving, and decision-making skills

　　Ability to interact with clients and other stakeholders at all levels

　　Ability to prioritize and multitask

　　Strong Microsoft Office Word skills

　　LOMA courses – completion of Levels 1 and 2 an asset

　　Experience dealing with medical professionals

　　Willingness to take industry courses

　　General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site (https://benefits.truist.com/) . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

　　CRC supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC is a Drug Free Workplace.

　　EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) Pay Transparency Nondiscrimination Provision E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

　　CRC Group is one of the largest wholesale and specialty insurance product distributors in the United States, providing data-driven insurance solutions for property and casualty, executive and professional, group and individual, and other specialty insurance programs. Learn more at www.crcgroup.com .