Description

　　Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Service Technician to join our amazing culture. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business and community and creates a positive work environment. We seek experienced electro-mechanical field service technicians to troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV's, pneumatic drive-ups, VATS, ATMs, vaults safety deposit boxes, etc. Must have excellent verbal, written, and interpersonal communication skills. As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

　　For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

　　Who You Are

　　You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Specialist.

　　Who We Are

　　With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

　　What you’ll do with “Our Training and Your Experience”

　　At Convergint, our greatest strength is our people. Convergint was founded on a set of core values and beliefs that express our responsibility to our customers, our colleagues, and our communities. Our culture promotes fun and laughter on a daily basis, believes in balanced lives: family, business, and community, and creates a positive work environment.

　　Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

　　Responsibilities include:

　　Acts as “our customer’s best service provider” at all times, prioritizing and completing all service calls and preventive maintenance daily.

　　Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

　　Communicating service schedules and outcomes with customers in a timely manner.

　　Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.

　　Escalating issues and reassigning service calls as needed.

　　Maintains a high-level of industry knowledge through training and certifications.

　　What You’ll Need

　　Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.

　　Technical skills and experience related to electronic security and/or other systems interfaced with same.

　　Programming skills and proven ability to troubleshoot problems and look for solutions

　　Solid mechanical and electrical aptitude.

　　Good verbal, written and interpersonal communication skills

　　Basic organizational skills and the ability to handle multiple service needs simultaneouslyProficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)

　　Must be a self-starter and work well with direct supervision.

　　Ability to travel locally with occasional overnight travel

　　Valid driver’s license

　　Company Benefits and Perks

　　Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all our colleagues:

　　Company Holidays and Paid Time Off

　　Fun & Laughter Day Off

　　Medical, Dental & Vision Plan

　　Life insurance & Disability Plan

　　Wellness Program

　　401K Matching Plan

　　Colleague Assistance Program

　　Tuition reimbursement

　　Competitive salary and compensation plan

　　Company provided vehicle, phone and Laptop

　　Corporate Social Responsibility Day

　　And much more…

　　Requirements:

　　Education: High School Diploma or equivalent.

　　Minimum Experience: Trade school, or equivalent experience.

　　Experience servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems.

　　Valid driver's license required.

　　Local travel to job sites and minimal overnight travel is required.

　　Preferred Experience: (but not required):

　　CCTV experience: March Networks / Verint.

　　Intrusion and Access Control experience: DMP / Bosch / PACOM / Lenel.

　　Banking equipment including pneumatic drive-ups, VATS, ATMs, vaults, safety deposit boxes, etc.

　　Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

　　Visit our Convergint careers site (https://www.convergint.com/careers/career-opportunities/) to learn more about the company and the exciting opportunities available.

　　Qualifications

　　Licenses & Certifications

　　Required

　　Drive Not CDLEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)