Overview

　　Position Summary Details

　　The Lead Baggage Agent provides support to the Baggage Service Office and is responsible for the leadership of Baggage Service Agents by ensuring they are effectively working with customers to assist with them with delayed, damaged or pilfered baggage.

　　Essential Functions

　　Ability to be empathetic, mindful and helpful to customers who have been separated from the belongings

　　Resourceful when dealing with mishandled baggage by tracing and reuniting customers with their belongings

　　Responsibilities

　　Ability to read IATA tickets to determine flight departure times and connecting carriers

　　Screens all interline passengers prior to placing bags on the interline return belts

　　Ensures baggage tagging is correct

　　Direct and assist passengers with mischecked or short-checked bags

　　Handles misplaced/lost baggage claims and provides reports to Carriers

　　Evaluates customer’s need concerning airline locations

　　Is able to meet the Station’s attendance standards

　　Other duties as assigned

　　Qualifications

　　Must be 18 years of age or older.

　　Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.

　　Preferred Qualifications:

　　Customer Service Experience

　　1 yr of similar work experience

　　REQNUMBER: 76077

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.