Role: Full Time Bilingual Sales Generalist Agent (Virtual)

Overview:

We are seeking individuals with prior sales experience who are driven by sales goals with a passion to assist shoppers in their purchasing experience to join our team. As a Sales Generalist associate, you'll leverage your expertise to help drive Wayfair sales performance and results through meaningful customer interactions. Your ability to understand and communicate will be key in helping our customers make informed purchasing decisions and achieving your sales goals. If you love to connect with customers to help them find and purchase amazing products, then Wayfair may be the place for you!

Quick Highlights:

Full-Time Position

Compensation: $15.00/hour + Uncapped Monthly Bonus (Average earnings with bonus hourly wage combined is estimated at $23 per hour)

Schedules are subject to change periodically may require weekends or late evenings

Wayfair supplies all needed equipment

Note: This is a remote Sales specific role, and is NOT Customer Service based. You must have prior sales experience of 1+ year to be considered for this position.

What Does a Sales Generalist Agent Do?

Handle a High Volume of Contacts:This is a virtual, inbound sales role where you will handle inbound sales calls, (approximately 40-50 a day). This is a fast paced environment and highly structured where you will quickly build rapport, assist customers with questions, finding items, and purchasing those items.

Demonstrates Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. This helps ensure we're ready and available to help our customers when they need us most. For unexpected events or issues, we require our representatives to be proactive in their communication and planning whenever possible.

Practice Patience and Communicate Effectively: Exercise patience, active listening, and provide clear, concise information. Effective communication is essential in addressing customer questions and creating memorable experiences that build trust and satisfaction.

Engage with Suppliers for Complete Customer Solutions: When necessary, reach out to product suppliers to obtain details or information not readily available on our website. This extra step ensures we meet customer needs comprehensively and with confidence.

Adhere to Structured Sales Process: Follow our established call flow, including asking probing questions, confidently assuming the sale, and building rapport. These steps are key to consistently delivering a high-quality, customer-centered experience.

Think Critically and Maximize the Customer Experience: Analyze each customer’s unique needs, and proactively offer complementary items through upselling or cross-selling to elevate their overall purchase experience.

Drives Performance through Metrics: We measure success based on key operational metrics. Your compensation will be closely aligned with these performance standards, which helps to ensure our goals and your success are interconnected.

Stay Focused and Professional: Maintain a distraction-free workspace, enabling you to dedicate your full attention to customers throughout your virtual shift. Being fully present is essential for providing the best possible service.

Proficiency with Technology and Adaptability: This role requires familiarity with technology, comfort with multitasking, and flexibility. Stay updated with policy and process changes via email or chat, and be prepared to handle unexpected challenges like connectivity issues or unique inquiries.

Active Team Participation: Engage in team activities, such as sales contests, training sessions, and other culture-building events. Your active participation is vital to fostering a collaborative and motivated team environment.

Adaptability for Peak Seasons: During peak seasons, be prepared for potential schedule adjustments and mandatory overtime to support our customers and meet seasonal demands.

What are the Requirements?

Sales Experience: 1+ year of previous sales experience with demonstrated success in meeting or exceeding KPI’s or performance metrics. (call center, retail, or virtual environments preferred)

Mandatory Training: Wayfair wants to ensure your success, this is why our sales training is 100% mandatory. We are unable to accommodate any absences, time off, or tardiness during this initial time frame.

Internet Speed Requirements: You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.

Technical Proficiency: Ability to effectively navigate multiple softwares, systems and tools while also having a level of comfort with learning new tools or systems. Google, Microsoft office, email platforms, video conferencing, team collaboration software, navigating multiple screens, spreadsheets, etc. are highly beneficial experiences.

Private Workspace: This is a work from home position where you will be working virtually. A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)

Education: High school diploma or equivalent is required. Bachelor’s degree or college diploma equivalent is preferred, but not required.

Adaptability: You must have a willingness to adapt and grow in a fast paced, high growth industry.

Multitasking Ability: Capable of handling multiple conversations or customers simultaneously while maintaining an excellent customer experience.

Note: Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.

What We Offer:

Competitive salary + monthly bonus based on performance

Comprehensive sales training program

Ongoing development and support

Employee Assistance Program

Amazing company culture and collaborative team environment

Growth opportunities

What You’ll Do:

You love being part of a team, enjoy a fast-paced environment and are focused on achieving your goals, both individually and with your team

As the face of Wayfair, you must maintain professionalism during all interactions, building trust and rapport with your customers to create a personalized selling experience

You listen to our customers and use your expertise, creativity, and passion to explore our products and guide your customers to buy from Wayfair

You meet or exceed all targets for revenue, close/conversion rate, calls per hour and more…you love a good challenge!

You can simultaneously navigate multiple software applications and technologies, you need little to no support it doing so

What You’ll Need:

Preferably 1+ years of sales and/or Target-driven environments experience: Over the phone sales ; Door-to-Door ; Retail

Excellent communication and relationship building skills

You must be fluent in both English and Canadian French as the customer base will be in Canada

Strong computer literacy

Fluent in English and Canadian French (written and spoken)

Strong time management skills, with a history of regular and reliable attendance

You thrive in a selling environment, leveraging your engaging personality to confidently promote product solutions and influence customers to buy from Wayfair

Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 Mbps (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)

A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)

Schedule:

Monday - Friday shift

No weekends or nights required!

Location:

This role will be fully remote. Maintaining the required internet speed in our virtual environment is a critical component in providing reliable and efficient service to our customers, as well as empowering our employees to be successful in their virtual roles. Successful applicants will be required to complete internet speed testing to ensure minimum internet capabilities are met.What To Expect Next:

Once your application is received, if your resume and skill sets are a match for the job, you may receive a questionnaire and job preview to ensure alignment with the expectations of this role.

Assistance for Individuals with Disabilities

Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form .

Need Technical Assistance?

For more information about applying for a career at wayfair, visit our FAQ page here .

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

We are interested in retaining your data for a period of 12 months to consider you for suitable positions within Wayfair. Your personal data is processed in accordance with our Candidate Privacy Notice (which can found here: https://www.wayfair.com/careers/privacy). If you have any questions regarding our processing of your personal data, please contact us at [email protected]. If you would rather not have us retain your data please contact us anytime at [email protected].