Date: January 2024

　　TITLE:Azure System Administrator

　　RESPONSIBLE TO:Information Technology Operations Manager

　　DIVISION/DEPT:Analytics & Technology/Technology Team

　　SUPERVISES:N/A

　　FLSA STATUS:Exempt

　　BASIC FUNCTION:

　　Goodwill Industries International is looking for a talented Azure System Administrator to join the IT Operations team that provides top level technical support by troubleshooting applications, systems access, resolving hardware, software, and network related issues. Candidates must excel at communications as they will provide support to individuals or staff at all levels. A successful candidate will have a firm understanding of IT methodology and solutions, be forward thinking, and be able to assist and collaborate with other local and/or remote members in IT.

　　SPECIFIC DUTIES :

　　• Manage and maintain the Azure infrastructure, including virtual machines, storage accounts, networking, and security components.

　　• Support the installation, optimization, integration, troubleshooting, backup, recovery, modifications, security, and upgrading of IT systems and components both on prem and cloud based.

　　• Effectively troubleshoots and resolves moderate to complex technical issues both onsite and remote.

　　• Develop, update, and execute maintenance schedules on IT systems along with maintaining local and remote inventories.

　　• Manages and supports in-house developed software, on-prem, and/or cloud/SaaS delivered solutions.

　　• Actively monitor IT systems, performance, identify issues, determine beneficial adjustments, and follow through on change implementation in compliance with all configuration change policies and processes.

　　• Develops and recommends best practice policies and procedures as well as documentation and templating. Documents troubleshooting and resolution notes within the helpdesk and project software.

　　• Continuously conduct research to resolve issues and problems as well as increasing individual abilities and knowledge.

　　• After-hours support when required. Typically for system updates and scheduled events.

　　RELATIONSHIPS:

　　• Internal: Daily contact with GII staff to provide network and PC support

　　• GII Members: Contact with local Goodwill’s to respond to technical information requests.

　　• Outside: Frequent contact with consultants and suppliers

　　• Government Officials: N/A

　　SKILLS NEEDED :

　　• 3 years System Administration experience or 6 years’ experience in an IT Administrative role.

　　• 3 - 5 years of experience architecting or IT System administration in an Azure environment.

　　• 3 – 5 years’ experience with Azure services, including Azure Virtual Machines, Azure Storage, Azure Networking, Azure Security, Azure Active Directory, and Local AD.

　　• 1 – 3 years’ experience scripting and deploying automation using PowerShell, Azure CLI, Power Automate or similar tools.

　　• Prior experience implementing cloud security and compliance best practices.

　　• Prior experience in monitoring and performance optimization of Azure-based systems.

　　• Prior experience in Database administration.

　　• Prior experience administering Microsoft products such as Endpoint Manager (Intune), MS Defender, and Office 365.

　　EDUCATION: Bachelor’s degree in computer science; or equivalent combination of education and experience. Microsoft Certifications desired but not required.

　　EXPERIENCE: Experience troubleshooting and maintaining computers and associated equipment, installing, and troubleshooting software, documenting technical issues and concepts, and interacting with customers required. Experience supporting Microsoft technologies. Experience with asset and software management.

　　DECISION MAKING: Decisions related to diagnosing problems and implementing corrective action.

　　SUPERVISION: General – Latitude is given to determine approaches, procedures, and methodologies for accomplishing the work. Receive administrative review. Work is reviewed to assure that it is conceptually sound and meets assignment objectives.

　　PHYSICAL EFFORT: Medium, lifting 30 lbs. maximum with frequent lifting and/or carrying of objects weighing up to 15 lbs. Walking or standing to a significate degree involves sitting most of the time. May require long hours at a personal computer.

　　EMOTIONAL EFFORT: Medium, frequent short deadlines requiring overtime. Work environment usually hectic with periods of high stress.

　　OUR VALUES

　　We believe everyone deserves an opportunity to thrive. Goodwill’s mission grounds us and happens through each one of us. This aspiration applies to each GII team member as much as to the people we serve. GII’s organizational values guide all that we do; how we do our work and make decisions, and how we interact with each other, Goodwill members and all stakeholders.

　　Our mission happens through me (Passion)

　　We have a fire for our mission. We bring our energy, creativity and passion to all that we do. By contributing the best of what is within each of us, we inspire the same in our peers, and multiply Goodwill’s impact.

　　Drive to make a difference (Impact)

　　We believe that our work must lead to a measurable difference in the lives of the people Goodwill serves. We are committed to performance excellence in all that we do. Our strategy focuses our work to achieve that impact, and we say no to things that do not align.

　　You before me (Respect)

　　We treat all people with dignity, kindness, appreciation and respect. We are curious without judgment, and we actively listen to ensure mutual understanding. We give everyone a caring and safe place to share their opinions, their talents, and their questions. We build trust through direct, clear and transparent communication. We are open and humble.

　　Thriving begins at home (Well-being)

　　We respect the contributions and the needs of our individual team members equally, and we understand that each one of us needs different things at different times to thrive both in and out of the workplace. We strive to make genuine and continuous investments in one another and ourselves. As such, we adopt healthy, holistic approaches to our work. We proactively care for one another and ourselves by speaking up for what we need and supporting one another in achieving it.

　　Out of many, One Goodwill (Diversity, Equity & Inclusion)

　　We embrace all people and perspectives as we advance Goodwill’s mission to help people reach their full potential through the power of work. We acknowledge historical inequities still exist and are intentional in breaking barriers. We are committed to being part of the solutions, leaning into courageous conversations, and providing inclusive spaces and equal opportunities for real change in all of our endeavors. Our diversified reflection shall shine as one Goodwill.

　　Be bold, learn and grow (Agility)

　　We are open, creative, innovative, agile and willing to take risks. We operate with a sense of urgency, without rushing for the sake of speed. While we do our best to make good decisions, we embrace failure for the learning it affords and adapt quickly to move ahead. We are one unified team that succeeds and stumbles, and learns and grows together with humility and grace.