JOB SUMMARY

Responsible for ensuring a well-trained, highly motivated workforce to provide exceptional customer service for all field activities in assigned management areas. Ensure solid execution of the company’s standardized processes and business rules in the areas of Field Operations engineering, plant maintenance, residential fulfillment and service, construction, contractor management, TQA, safety, and technical training.

MAJOR DUTIES AND RESPONSIBILITIES

Oversee the management of the daily operation of all activities supporting the field operations including all installation, service, and line activities as well as overseeing all employees and projects in those areas ensuring that the work is handled expediently and within Charter specifications.

Contribute to the company’s strategies for assigned area through the preparation of business fulfillment plans, budgeting and forecasting

Provide direction to field management for overall fulfillment of operations including technical, construction, system maintenance, safety, Field Ops engineering, TQA and cost controls

Develop appropriate work productivity, quality and overtime standards for all field technicians; ensure quotas and staffing aligns with business goals and trended future volume of activity. Create business partner relationships to ensure staffing levels are met

Directs implementation of policies and procedures

Enforce government regulations with regard to cable operations and employment laws

Manage complex projects to ensure timelines and flawless execution are obtained

Review and analyze Field Ops metrics, evaluate variances with Managers and establish appropriate action plans for improvement

Develop and maintain an effective organization through selection, training and development, compensation and motivation of staff in assigned systems

Perform other duties as requested

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write and speak the English language to communicate in person, on the phone, and by written communications in a clear, straight-forward, and professional manner

Ability to communicate in a public forum

Ability to organize, plan and implement budgets and business plans

Ability to think beyond own function; considers strategic issues that support overall business

Demonstrates broad, long-term perspective

Ability to work with customers, public officials and agencies

Ability to direct large unit or several complex functions

Ability to contribute to the organization through strategy definition and implementation

Knowledge of cable television products and services

Ability to delegate responsibilities for functional tasks

Knowledge of federal, state and local franchise and cable regulations

Knowledge of government process at the federal, state and local levels

Strong analytical and organizational skills

Comprehensive understanding of OSHA rules and regulations, both federal and state

Comprehensive understanding of HFC and IP network operations

Education

Bachelor's degree in business or related field, or equivalentPREFERRED QUALIFICATIONS

Related Work Experience - Number of Years

Cable industry experience - 10

Senior level management experience in multiple locations, preferably in a cable MSO - 10

Management of annual budget preparation and implementation - 8

WORKING CONDITIONS

Office environment

Exposure to moderate noise levels

Travel as required

XTO103 2024-44655 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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