Summary/Objectives
To manage the sales, service, operations and employee development initiatives in order to meet and exceed deposit, loan, investment and other financial services goals for the branch market area and for the bank as a whole. Based on Branch needs, the manager performs the duties of service facilitator, ensuring that internal sales and service programs are effective to grow business relationships through identifying customer needs and matching the need with the appropriate product and/or service.
Essential Functions
Provides general oversight for all operations, sales, and service. Perform as the primary facilitator for internal and external sales and service programs and ensures that branch activities and employee performance support goals. Supports the principles of community banking through cross selling and referral to appropriate departments for specialized services. Maintains a positive and involved role in the development of branch personnel through excellent oral and written communication skills, effective delegation, and holding branch employees accountable for results. Assists in the training of branch staff on company policies and procedures. Coaches, counsels, takes corrective action, and documents incidents related to violations of policy when necessary. Collaborates with Branch Administration and Accounting to create and manage income and expense budgets. Reviews month-end data to measure YTD results in order to identify and implement changes to performance to optimize results and meet goals. Cooperates with the Banking Operations, Security, Human Resources and Audit departments to ensure that policies are implemented and followed properly in order to ensure the protection of employees as well as customer and bank assets.
Secondary Functions
Must be an involved stance with a professional, non-profit or community services organization. Facilitate the loan application process for underwriting and approval to assist in meeting targeted loan growth goals. Ensure branch staff has received written production and development goals and at least one written performance review in each 12-month cycle. Competencies
Branch Manager is actively involved in recruiting, hiring, training and evaluating all Branch employees, to ensure high quality and retention, to minimize unwanted employee turnover and maximize employee productivity and service. Branch staff size may range from 5-7 employees and may include multiple branch locations. Collaborates with Branch Administration Manager and HR/Legal Counsel on termination and disciplinary actions.
Required Education, Experience and Qualifications
High School GED, or equivalent.Five or more years of related experience and/or training, or the equivalent combination of education and experienceAbove average computer skills, including EXCEL, WORD and Outlook requiredNotary LicensePerform Signature Guarantee duties. Other licensing may be required Insurance, annuity, etc.Must have a high level of mathematical skills to assist in overseeing Branch OperationsDemeanor, manners, presentation skills, and appearance must be suitable for a leadership role in branch banking.Ability to manage change and opportunitiesStrong leadership skills to monitor subordinate behaviors and results to reinforce positives and to take corrective actions as neededEffective organizational and time management skillsAbility to perform at a pace commensurate with demanding workloads. Willing to extend when needed to deal with employee customer needs. Preferred Education, Experience and Qualifications
Skills for using basic office equipment phone, fax, copier, etc.Previous supervisory experienceBachelors Degree or 10 years experience or an equal combination of both. Financial sales and service experience in a retail branch environment with 2.5 years direct supervisory and coaching experience.Other Duties
$50,000-$60,000Year