Responsibilities

　　About the Company

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　About the Team

　　The IT APAC-Service Operation team is the 2nd level at the forefront of supporting comprehensive IT services, with a primary focus on network, audio-visual, and system operations. Our mission is to provide reliable, efficient, and secure IT services to support the organization's operations and growth in the Asia-Pacific region while ensuring the highest standards of service and support. In line with our commitment to excellence, we are also actively seeking talented engineers to join our team and contribute to our mission.

　　Responsibilities

　　1. Responsible for internal video conferencing devices and products as the second level technical support, including analyzing and solving the problems of video conference devices and products;

　　2. Support designing the conference solutions or alternatives;

　　3. Responsible for the lark conference system and other audio and video products/solutions' acceptance and operations;

　　4. Setup and implement the standard of maintenance and operation. Train and supervise the first level support staff to complete the acceptance of the relevant systems and operation and maintenance work;

　　5. Responsible for the project management of audio and video related systems/solutions and cooperate with the architecture team to continuously improve the design standards;

　　6. Benchmark industry and apply artificial intelligence, image recognition, big data and other technologies to improve the automation and intelligence of audio and video system operation and maintenance.

　　Qualifications

　　1. Bachelor degree or above, majoring in computer related majors, with extensive knowledge of video conference system operation and maintenance or enterprise IT support operation and maintenance;

　　2. more than 5 years of technical support work experience, familiar with mainstream conference system equipment and technology, understanding zoom, fly book and other mainstream video system construction and operation and maintenance;

　　3. Familiar with the video conferencing market, understanding the mainstream video conferencing products at home and abroad, as well as the use of each product scenarios and advantages and disadvantages, and participating in the company-level conference system setup and operation and maintenance is preferred;

　　4. Have excellent analytical problem solving ability, be able to bear greater pressure, have good teamwork ability.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.