Responsibilities

　　TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul and Tokyo.

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　About USDS

　　At TikTok, we're committed to a process of continuous innovation and improvement in our user experience and safety controls. We're proud to be able to serve a global community of more than a billion people who use TikTok to creatively express themselves and be entertained, and we're dedicated to giving them a platform that builds opportunity and fosters connection. We also take our responsibility to safeguard our community seriously, both in how we address potentially harmful content and how we protect against unauthorized access to user data.

　　U.S. Data Security ("USDS") is a standalone entity of TikTok in the U.S. This new security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and user data in the U.S., so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

　　About the Team

　　Do you excel in offering exceptional customer support and have a strong foundation in payment processing? We're looking for a dedicated Chargeback Disputes Analyst to strengthen our TikTok team, ensuring exceptional service to our global users. As a Chargeback Disputes Analyst with expertise in payment processing, you'll be pivotal in handling payment disputes and guaranteeing a hassle-free journey for our valued customers.

　　Responsibilities:

　　- Transaction Investigation: Perform thorough examinations and analyses of cardholder disputed transactions, adhering strictly to card scheme regulations.

　　- Chargeback Oversight: Review daily processing system reports related to chargebacks and retrievals, ensuring accuracy and compliance.

　　- Fraud Detection: Recognize patterns indicating potential fraudulent activity and take the necessary measures to resolve issues escalated by the team.

　　- Regulatory Adherence: Stay updated with the latest card scheme rules and regulations, ensuring all processes align with these standards.

　　- Risk Team Collaboration: Provide support to the risk team in various initiatives, contributing to ad hoc projects as required.

　　- Team Goals Achievement: Operate both individually and collaboratively with peers, working diligently to realize the overarching objectives of the risk team.

　　Qualifications

　　- Professional Background: A minimum tenure of 2 years deeply immersed in acquiring scheme rules, demonstrating comprehensive expertise in the domain.

　　- Industry Proficiency: Strong foundational knowledge of the payment technology sector, with a particular emphasis on the chargeback/dispute lifecycle.

　　- Communication Prowess: A confident communicator, equipped with the skills to engage seamlessly across all echelons, complemented by the capability to work in tandem with cross-functional teams.

　　- Collaborative Ethos: Demonstrated ability to foster relationships and collaborate efficiently with various departments to achieve shared goals.

　　- Analytical Acumen: Solid grasp of the intricate details of payment processes, allowing for adept identification and resolution of relevant challenges.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

　　TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected].

　　Job Information

　　[For Pay Transparency] Compensation Description (annually)

　　The base salary range for this position in the selected city is $77688 - $121777 annually.

　　Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

　　Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

　　We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

　　Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

　　We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.