Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

　　Big Star Cadillac, a Ken Garff Automotive Dealership, is currently looking for a talented Automotive Service BDC (Business Development Center) Representative that align with our core values and acts with respect, intelligence, greatness, honesty and teamwork.

　　As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers!

　　Here’s why you’ll want to work here:

　　Paid training and real career growth

　　Competitive compensation package

　　Great people with a great culture

　　Paid Time Off and 401k with Company match

　　Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance

　　Year-end bonus program for all employees (Garff Giveback)

　　Employee discounts on Vehicle Purchase, Parts, Service and More!

　　Here's what you'll be doing:

　　Answer all customer calls promptly and professionally

　　Determine customer’s primary concern and schedule the necessary appointment

　　Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time

　　Document and update customer records based on interactions

　　Develop and maintain a knowledge base of the evolving products and services and needs of the dealerships

　　Establish and maintain great customer relationships that encourage repeat and referral business

　　Work as a team player and uphold the company’s standards of professionalism and integrity

　　Here’s what you’ll need:

　　Previous inbound/outbound customer service, call center, or sales experience a plus

　　Proficient computer skills, ability to manage multiple systems, and ability to type 40 + wpm

　　Must be energetic, enthusiastic and team oriented

　　Strong customer service skills: problem solving and communication (written and verbal)

　　Strong record of positive customer satisfaction

　　High School Diploma or equivalent

　　Must be 18 years or older and be authorized to work in the U.S

　　We are an Equal Opportunity Employer

　　(( We Hear You ))

　　You're in for a great ride (excuse the car metaphor)

　　We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress.

　　For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.

　　If you are having any issues with applying please reach out to our recruiting team at [email protected] . Include in the email what state you are applying in. Thank you for your patience!