Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!

　　Big Star Cadillac, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.

　　Looking for:

　　Friendly and cooperative demeanor; quick to connect and build relationships with others

　　Unselfish and approachable with a preference for exciting, fast-paced work

　　Motivated, patient, conscientious, relaxed and cooperative team worker

　　Accommodating and analytical, while producing highly precise and accurate work

　　Why you’ll love working with us:

　　Competitive compensation package and 401k with company match

　　Wellness Time Off, plus holidays, plus a Personal Purpose Day

　　Medical, Dental, Vision, Disability Insurance, AD&D and Life Insurance

　　Flex Spending, Health Savings Account , EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend

　　Year-end bonus program for ALL employees (Garff Giveback)

　　Employee discounts on vehicle purchase, parts, service and more!

　　What you’ll do as a Service Advisor:

　　Greet all customers promptly and professionally

　　Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate

　　Provide customers with updates, estimates, and inspection results in a timely manner

　　Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiry

　　Review all completed work and recommendations and collect payments from customer

　　Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage information

　　Provide excellent service and review the customer satisfaction survey to each customer

　　At first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.

　　Will you join us as a new Service Advisor? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.

　　You're in for a great ride (excuse the car metaphor)

　　We're not your standard dealership or group of dealerships and we're pretty darn proud of that. We're out to do things differently. We want to consistently change, grow, and progress.

　　For that reason, our employees are proud of where they work. Our history is rich in the tradition of doing things differently. It began with Ken Garff himself. It continued through all of those who followed Ken and is alive and thriving today.

　　If you are having any issues with applying please reach out to our recruiting team at [email protected] . Include in the email what state you are applying in. Thank you for your patience!