Department/Unit:

　　Patient Engagement Center

　　Work Shift:

　　Day (United States of America)

　　Salary Range: $18.00 - $28.76

　　The Patient Engagement Authorization Specialist I (IAS II) The IAS II is responsible for financially securing Ambulatory, Ancillary, Surgical and Procedural services. This includes securing Referral and Authorization. Insurance Verification and Benefit interpretation to discern insurance guidelines are being adhered to. Ability to interact with patients and stakeholders for the successful financial clearance will be critical to be successful in the compliance of authorization and referral guidelines. Position requires ability to work in a high-volume, fast paced environment. Understanding of complex scheduling needs of our patients in an empathetic, compassionate manner is critical. Position is required to use eligibility application and authorization portals to invoke request to verify insurance eligibility, interpret response and capture appropriate health insurance information as it pertains to the service being rendered. The position requires ability to understand and apply contractual benefits to the service being rendered, with ability to collect patient financial obligation pre-services.

　　Education:

　　Associates Degree; Bachelor Degree preferredLicensure, Certification & Registration:

　　CHAA (or acquired within 2 years of hire)Experience:

　　Winning customer service personality with ability to engage patients, provider and provider staff as well as insurance company representatives via telephone with superior patient experience.

　　3 – 5 years’ experience in Hospital or Physician office experience or call center environment, preferred

　　Strong insurance knowledge specific to complex scheduling needs and authorization management

　　Skills, Knowledge & Abilities:

　　Proven customer service skill with ability to exceed expectations

　　Demonstrated knowledge payer authorization requirements

　　Strong attention to detail

　　Ability to multi-task in stressful and high patient volume unit

　　Must be able to manage pressure of very tight timeframes to execute task

　　Ability to learn in classroom, utilizing resources

　　Ability to remain composure under pressure

　　Ability to train and onboard colleague

　　Ability to review information and draw appropriate conclusion

　　Good judgement and ability to be resourceful to problem solve; escalate issues as needed

　　Team minded worth ethic

　　Demonstrated ability interpret patient’s insurance benefits and apply the applicable contractual obligations

　　Critical thinking ability regarding issues with financially securing payment

　　Thank you for your interest in Albany Medical Center!​

　　Albany Medical is an equal opportunity employer.

　　This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

　　Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

　　Albany Med is the centerpiece of medicine, research, and medical education in New York’s CapitalRegion and is the area's largest private employer with more than 10,000 employees.

　　Albany Med offers excellent career opportunities in a wide range of roles in both patient care andadministration. We value all our staff members and offer outstanding employee benefits including:

　　Excellent health care coverage (http://albanymedcareers.com/benefits/employee-health-%20benefits/) with lower copays at most Albany Med providers.

　　A wide array of services and programs to support emotional, physical, and mental wellbeing (http://albanymedcareers.com/benefits/employee-advantages/)

　　Anchored in the state’s historic capital city, Albany Med offers a full range outpatient and inpatient careand is home to the region’s largest hospital, only Level 1 trauma center, and only children’s hospital. Thedowntown campus also offers opportunities at Albany Medical College.

　　Albany Med partners with Columbia Memorial Health, Saratoga Hospital and Glens Falls Hospital to form the Albany Med Health System, serving more than three million people over 25 counties.