Hello,

　　Role: Site IT Support

　　Work Location: Oak Creek, WI

　　Contract

　　Description:

　　Level II: 3-5 years of experience. The Site IT Support job family forms the Site IT Support track within the IT function.

　　Positions in this family provide support to end-users at PPG locations. They also provide pro-active monitoring of on-site computer systems.

　　Key Responsibilities

　　• Onsite Technology Support provides in-person assistance to employee end users including:

　　• Responds to telephone calls, emails, and personnel requests for technical support.

　　• Provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

　　• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network

　　• Diagnosing problem source through discussions with users and coordinating with internal IT organization support and operations groups and/or with vendors to resolve problems

　　• Acquiring, installing, and upgrading PC components and software and planning for/responding to

　　service outages and other problems

　　• Training users on use of new technology and software

　　• Performs pro-active monitoring of PPG’s computer systems through appropriate tools.

　　• Documents, tracks, and monitors problems to ensure timely resolutions.

　　• Participates in various IT projects working with internal and external teams.

　　• Support a small Site(s) within country – oversight of up to 200 IT end users, no direct reports

　　Qualifications

　　A 4-year degree in Computer Science, Engineering, or related discipline.

　　Strong interaction and interpersonal skills specifically listening, providing guidance,

　　Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.

　　Follow company standards and apply policies consistently.

　　Strong verbal communication skills, including the ability to document operations procedures

　　A Fluency in English

　　A driving license (B)

　　ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.