Optum in the tri-state region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group) offers an interconnected network that enables us to work collaboratively to better coordinate care among our doctors and care teams. Together, we offer you and your family access to more than 2,100 providers, representing 70 specialties, working in 360 medical practices and more than 55 urgent care locations across New York, New Jersey, and Southern Connecticut.

　　We’re a dynamic and growing health care organization, offering a wide range of employment opportunities. We are seeking professional and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with the largest care delivery organization in the world and start doing your life's best work.(sm)

　　The Patient Care Coordinator is the patient’s program liaison. Primarily telephonic, this role is responsible for ensuring that the patient experiences a smooth transition from an admission or outpatient procedure back to the home setting. Throughout the duration of services, the Patient Care Coordinator will communicate with patients and caregivers to uncover and act on possible barriers to a healthy outcome, thereby safeguarding against unnecessary readmissions.

　　Work Schedule:

　　Tuesday - Friday, 12 p.m. (Noon) - 8:00 p.m.

　　Saturday 8:00 a.m. – 4:00 p.m.

　　Location: 7117 13 th Ave, Brooklyn, NY 11228

　　Primary Responsibilities:

　　Serve as the patient’s liaison throughout the life cycle of the program by addressing program specific quality measures and adhering to company guidelines/standard operating procedures

　　Make appropriate and timely patient appointments, confirmations, and appointment reminders

　　Notify all appropriate departments of data related patient case updates

　　Outreach to patients’ providers and input appointments

　　Obtain accurate and updated patient information, such as name, address, insurance information

　　Perform insurance verification on the date of service

　　Confirms and schedule appointments

　　Answer telephone calls promptly and courteously

　　Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments

　　Adhere to the standards identified in Optum Tri-State’s Employee Policy Manual

　　Cooperate with other Optum Tri-State employees to achieve specific team goals

　　Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA requirements

　　You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

　　Required Qualifications:

　　High School Diploma / GED (or higher)

　　2+ years of customer service experience in a healthcare/medical setting

　　Intermediate level of proficiency in Microsoft Office

　　Ability to work within the following schedule:

　　Tuesday - Friday, 12 p.m. (Noon) - 8:00 p.m.

　　Saturday 8:00 a.m. – 4:00 p.m.

　　Preferred Qualifications:

　　Experience working in medical front office position performing duties such as scheduling appointments, insurance verification, collecting co-pays, and maintaining medical records

　　Solid working knowledge of medical terminology and healthcare landscape

　　Knowledge of Epic EMR software

　　Organized and able to prioritize, plan, and handle multiple tasks/demands simultaneously

　　Ability to verbally articulate and communicate with patients, manager, team members, and customers

　　Excellent written and verbal communication skills

　　Able to act independently with minimum supervision

　　Excellent problem solving, critical thinking, and organizational skills

　　Bilingual in English & Chinese

　　New York Residents Only: The salary range for New York residents is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

　　At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

　　Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

　　UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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