Job Summary:

　　ACCOUNT MANAGER

　　The Company

　　Ticketmaster, a proud division of Live Nation Entertainment, is the world's leading live event ticketing company selling over 500 million tickets each year and supporting more than 12,500 clients in 32 countries worldwide.

　　The Job

　　The Account Manager focuses exclusively on client accounts, concentrating on the needs of clients within Hellas and abroad. Responsible for managing, supporting, servicing the account related needs of an assigned set of clients.

　　Account management responsibilities include developing strong interpersonal skills with customers and connecting with key business executives. Answers client inquiries and identifies new business opportunities among existing customers.

　　The Account Manager will liaise with cross-functional internal teams (including Sales, Development and Financial departments) to improve the entire customer experience.

　　Responsibilities

　　Providing excellent support to clients by proactively engaging and responding to client questions in a timely manner

　　Completing projects by coordinating resources and timetables with clients and production/development team members·

　　Managing and setting up project calendars and kick-off meetings with client including on-site and off- site meetings with/for client and production team members

　　Promoting the company, its objectives, services and achievements to our clients with an understanding of internal technical parameters

　　Working closely with internal TM departments (Development, Product, etc.) to provide clients with updates on various features of all products and offer solutions for the most successful launches

　　Maintaining quality services by establishing and increasing organization’s standards

　　Communicating to Director on content, timelines, conflicts and product feature requests

　　Preparing reports on account status and clients’ sales performance

　　Ensuring clients are proficient in using TM products and services by identifying user needs

　　Providing 24/7 support to clients for troubleshooting high severity requests

　　Handling client’s complaints providing appropriate solutions and alternatives within the time limits; following up to ensure resolution. Keeping records of client’s interactions, processing accounts, and filing documents

　　Properly separating unresolved queries and promoting them to the next level of support

　　Communicating with colleagues abroad as needed

　　Supporting and training colleagues/partners abroad that use TM ticketing platform

　　Creating venues, events, performances and every feature available at the back office for a set of clients

　　Attending corporate meetings and workshops

　　WHAT YOU NEED TO KNOW (or Technical Requirements)

　　Bachelor’s degree in in Economics / Business Administration / Sales or related fields

　　Master’s degree will be highly appreciated

　　Minimum of 3 to 4 years working experience as an account manager

　　Experience in handling multiple projects

　　Proficient knowledge & use of MS Office tools, especially Word, Excel, Ppt, Outlook

　　Fluency in English and Greek, both oral and written

　　Ability to travel when required within Greece & abroad

　　To understand how technical requests flow into various types of products

　　YOU (or Behavioural Requirements and link to Ticketmaster Principles)

　　Excellent verbal and written communication skills

　　Excellent listening, negotiation and presentation abilities

　　Strong attention to detail

　　Excellent time management skills

　　Detail-oriented and takes pride in high quality work

　　Ability to be flexible in a varied and constantly changing environment

　　Passion for high quality service and support

　　Forward-thinking and proactive

　　Strong teamwork skills

　　Maintain a positive and ‘can do’ attitude and with that a determination to succeed in a challenging and competitive environment

　　Ability to take responsibility and make decisions in challenging situations, whilst remaining calm

　　Analytical and strategic thinking

　　About Us

　　Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.

　　We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.

　　There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.