Associate Director, HCP Education Delivery

　　Job ID

　　390418BR

　　Jan 19, 2024

　　USA

　　About the Role

　　Location:

　　This position will be located at East Hanover, NJ and will not have the ability to be located remotely. This position will require 20% travel as defined by the business (domestic and/ or international). Please note that this role would not provide relocation and only local candidates will be considered.

　　About the Role:

　　The Associate Director, HCP Education Delivery will be responsible for consistent delivery of best-in-class HCP education for Therapeutic Areas (TA)/Brands within Integrated Marketing and Customer Experience, US Pharma. This includes applying Novartis HCP Education capabilities, customer, and TA/Brand insight to design and deliver HCP educational experiences that educate, engage, and help HCPs gain comfort in appropriately prescribing Novartis products. This role will be responsible operational support of increases and decreases in demand and supporting ad-hoc HCP education programs and projects as needed.

　　Key Responsibilities:

　　• Defining, implementing and delivering effective/impactful HCP education programs that achieve the over-all strategy and defined metrics

　　• Defining key performance standards and driving effective and efficient approaches in HCP education delivery

　　• Serve as an integrator across teams and functions, partnering closely with Marketing Strategy HCP marketers, Customer Experience Planning, and Customer Engagement Center to effectively build and deliver HCP education.

　　• Identify and apply industry leading best practices, and ways of working, to deliver HCP education

　　• Share operational insights and best practices across the HCP Education Delivery team to drive improved consistency and impact

　　• In partnership with Customer Experience Planning and Optimization Team, ensure the customer (HCP) experience and education delivery tactics are balanced

　　• Actively contribute to the development of the HCP experience roadmap and HCP Impact plan

　　• Partner closely with HCP facing functions and teams to achieve HCP education objectives and deliver an integrated education experience, including across the field

　　• Partner effectively with the HCP Marketer and the Customer Engagement teams to support HCP Education and field communication and training activities, as appropriate

　　Diversity & Inclusion / EEO

　　We are Equal Opportunity Employers and take pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates bold innovation through collaboration and empowers our people to unleash their full potential.

　　Accessibility and Reasonable Accommodations: Individuals in need of a reasonable accommodation due to a medical condition or disability for any part of the application process, or to perform the essential functions of a position, please let us know the nature of your request, your contact information and the job requisition number in your message:

　　Novartis: e-mail [email protected] or call +1 (877)395-2339

　　Sandoz: e-mail [email protected] or call: +1-609-422-4098

　　Role Requirements

　　What You’ll Bring to the Role:

　　Education: Bachelor's degree in a related field is required; Master of Science, and/or MBA preferred

　　Essential Requirements:

　　• Minimum of 5 years of experience in commercial marketing

　　• Minimum of 5 years of experience in building a scalable HCP education

　　• Demonstrated ability to communicate scientific data is essential

　　• Ideal experience includes prior work within a center of excellence model, where consistent standards, best practices, and knowledge sharing were effectively implemented

　　• Experience in driving enterprise-wide capabilities and an improved HCP experience

　　• Ability to lead/enable multiple top-priority deliverables on time, on scope, on budget. Strong project management, with a strategic and analytical mindset, as demonstrated by key pro-jects/initiatives.

　　• Accomplished and strong cross-functional leadership and ability to collaborate effectively with various collaborators and teams and effectively lead a team

　　Desirable Requirements:

　　• Multi-functional experience in Pharmaceutical or Healthcare

　　• Scientific background

　　Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

　　You’ll Receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

　　Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

　　The pay range for this position at commencement of employment is expected to be between $158,400 and $237,600/year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee re-ceives an offer of employment. If hired, employee will be in an “at-will position” and the Company re-serves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

　　Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Net-work here: https://talentnetwork.novartis.com/network

　　Division

　　US

　　Business Unit

　　MARKETING & CUSTOMER EXPERIENCE

　　Location

　　USA

　　Site

　　East Hanover, NJ

　　Company / Legal Entity

　　Novartis Pharmaceuticals

　　Functional Area

　　Marketing

　　Job Type

　　Full Time

　　Employment Type

　　Regular

　　Shift Work

　　No