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Associate Commercial Collections Representative
Associate Commercial Collections Representative-July 2024
Des Moines
Jul 6, 2025
ABOUT WELLS FARGO
Wells Fargo is a diversified, community-based financial services company with a vision to satisfy customer’s financial needs and help them succeed financially.
10,000+ employees
Financial Services, Technology
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About Associate Commercial Collections Representative

  At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

  Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

  About this role:

  Wells Fargo is seeking an Associate Commercial Collections Representative in Commercial Banking as part of Wholesale Lending Operations division.

  In this role, you will:Maintain a high quality account portfolio through the maintenance, collections, restructuring, modification, refinancing, transferring and file updating on all leases, lease purchases, conditional sales contracts and promissory notesDisposition equipment through sales, renewal and release on all terminationsUtilize a solid understanding of company policies, procedures and collection systems in performance of dutiesReceive direction from supervisorsMake decisions and resolve issues to meet business objectivesInterpret policies, procedures, and compliance requirementsCollaborate and consult with peers, colleagues and managers to resolve issues and achieve goalsInteract with internal customersReceive direction from leadersExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirementsRequired Qualifications:

  6+ months of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:Commercial Collections experienceExcellent verbal, written, and interpersonal communication skillsExperience delivering results in a fast-paced, deadline driven environmentAbility to provide strong customer service while actively listening and responding in an appropriate mannerSound organizational, multi-tasking, and prioritizing skillsIntermediate Microsoft Office (Word, Excel, and Outlook) skillsCustomer service experienceSolid problem solving skillsCall center experienceJob Expectations:This position currently offers a hybrid work scheduleAbility to work additional hours as neededLocations:801 Walnut St., Des Moines IAOther Information: Position locations listed above.Relocation assistance is not available for this position.Visa Sponsorship not available for this positionPosting End Date:

  5 Jan 2024

  *Job posting may come down early due to volume of applicants.

  We Value Diversity

  At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

  Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

  Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

  Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

  Applicants with Disabilities

  To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

  Drug and Alcohol Policy

  Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

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