Author Relations Assistant / Account ManagerPosition OverviewOur eCommerce Publishing Retailer is seeking an Author Relations Assistant / Account Manager. Their mission is to invent new and better ways to connect authors and readers. We are searching for a highly motivated, customer-centric Author Relations Assistant to provide world-class customer service and communication to our authors and publishing partners.

The successful candidate will possess exceptional verbal and written communication skills, the ability to complete a high volume of varying tasks and projects quickly, and a track record of prioritizing work effectively. They should be able to take fast action on escalations while maintaining composure.

The candidate will demonstrate customer obsession, have high attention to detail while still meeting deadlines, possess great organizational skills, and have the ability to quickly switch gears when required.

A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals is essential.

This is a fully onsite, 6-month contract in Seattle, WA.Key Responsibilities

Partner cross-functionally with Publishing business teams to create new policies and processes that ensure a great publishing experience for authors and improve author satisfaction metrics.Work globally and cross-functionally to represent authors best interests at every step in the publishing process.Assist department in sourcing and utilizing appropriate technology to facilitate service provided to stakeholders.Effectively communicate with and support global authors and publishing partners. Partner cross-functionally with our client's Publishing business teams to create new policies and processes that ensure a great publishing experience for authors and improve author satisfaction metrics.Work globally and cross-functionally to represent authors' best interests at every step in the publishing process.Effectively communicate with and support global authors and publishing partners.Qualifications

2+ years of previous experience in account management, customer service, relationship management, or a publishing environment.Candidates should be very customer-centric will be the point of contact for new authors for updates,   communication, and process needs throughout the publishing process.Experience managing a reactive, ticket-based request systemFamiliarity with Salesforce.com and ExcelIn this position, you may have access to client or customer systems, confidential and/or proprietary information or data. This position is onsite and requires you to work closely with other individuals in a collaborative team environment.

Benefits

Creative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location{target="_blank" rel="noopener"} is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Looking forward to receiving your resume through our website and going over the position wit