Job Description

　　At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

　　Location/Division Specific Information

　　Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.

　　Discover Impactful Work:

　　Provides implementation, operational and maintenance support for enterprise software applications. Maintains a stable systems environment with minimal downtime and maximum performance. For the Labs, this also includes support for analytical software and associated dedicated hardware as well as administrative support for server based laboratory applications.

　　A Day In The Life:

　　Fields and triages application-specific support issues.

　　Complete change requests and qualifications.

　　Maintains system documentation.

　　Liaises with and assists senior staff and other internal groups for issue escalation. Job Complexity Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Job Knowledge Applies acquired job skills and company policies and procedures to complete assigned tasks. Supervision Received Normally follows established procedures on routine work, requires instructions only on new assignments. Business Relationships Contacts are typically with individuals within own department and occasionally with contacts outside own organization. Contacts involve obtaining or providing information or data requiring some explanation or interpretation

　　Education

　　Education and Experience:

　　Bachelor's degree or equivalent and relevant formal academic / vocational qualification

　　Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 2+ years’) or equivalent combination of education, training, & experience.

　　Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.

　　Knowledge, Skills, Abilities

　　General understanding of server administration and architecture (Windows Server, Linux). Ex. navigating Linux directory structures, understanding Windows services

　　Ability to interact with relational databases (primarily Oracle, some SQL Server). Ex. authoring Structured Query Language (SQL)-based queries

　　Some support knowledge of the applications/technology being supported Basic support knowledge of desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc.)

　　Ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups

　　Ability to troubleshoot and resolve a wide range of application problems, if necessary, working with our system development team, systems/network administration personnel, other departments at PPD, or with software vendors

　　Self-motivated with the initiative to see issue resolution through to completion

　　Business focused approach with strong interpersonal skills

　　Positive attitude with a commitment to a high quality of work

　　Ability to learn new technical skills

　　Work Environment

　　Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

　　Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.

　　Able to work upright and stationary and/or standing for typical working hours.

　　Able to lift and move objects up to 25 pounds.

　　Able to work in non-traditional work environments.

　　Able to use and learn standard office equipment and technology with proficiency.

　　May have exposure to potentially hazardous elements, including infectious agents, typically found in healthcare or laboratory environments.

　　Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.