Job Number 24011144

　　Job Category Food and Beverage & Culinary

　　Location Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　JOB SUMMARY

　　Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

　　CANDIDATE PROFILE

　　Education and Experience

　　• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

　　OR

　　• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

　　CORE WORK ACTIVITIES

　　Assisting in Food and Beverage Operations

　　• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

　　• Provides excellent customer service to all employees.

　　• Responds quickly and proactively to employee's concerns.

　　• Uses coaching skills throughout the property.

　　• Demonstrates self confidence, energy and enthusiasm.

　　• Motivates and encourages staff to solve guest and employee related concerns.

　　Ensuring Exceptional Customer Service

　　• Provides excellent customer service.

　　• Responds quickly and proactively to guest's concerns.

　　• Understands the brand's service culture.

　　• Sets service expectations for all guests internally and externally.

　　• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

　　• Follows up to ensure complaints have been addressed to the guest's satisfaction.

　　• Develops a relationship with all guests to build repeated clientele internally and externally.

　　Additional Responsibilities as Assigned

　　• Complies with all corporate accounting procedures.

　　• Assists GM as needed with annual Quality audit.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.