Job Description

　　The Massachusetts Gaming Commission (MGC) is seeking to hire an Assistant Casino Regulatory Manager (CRM), reporting to the Chief of Gaming Agents Division. With additional guidance from the Casino Regulatory Managers and the Casino Compliance Coordinator, this position is responsible for the oversight of the day-to-day internal operations of the Gaming Agents Unit at three licensed gaming facilities. It involves the oversight of the Gaming Agent and Supervisor schedules, time reporting, time-off requests, overtime, and reviewing reports and audit materials.

　　This position also assists Gaming Agent Supervisors and Casino Regulatory Managers with monitoring progress on established goals and objectives, ensuring that division operations remain consistent and equitable across all three MGC offices. The Assistant CRM will also be responsible for identifying training and educational needs and collaborating with the Casino Regulatory Managers, management, and Human Resources to foster an inclusive and welcoming work environment and to identify areas of concern.

　　The schedule for this position is 12:00 pm-8:00 pm, Tuesday-Saturday, and you must travel to three casinos (Springfield, Everett, Plainville) regularly. An agency-owned vehicle may be available for traveling to casinos.

　　Duties and responsibilities include, but are not limited to, the following:

　　Meet with Gaming Agent Supervisors on a frequent and regular basis to coordinate the assignment, tracking, and review of audits, reports, and operational reviews to be conducted by the Gaming Agent staff at each property, assisting in identifying and recommending necessary changes to internal controls to the respective CRM and Compliance Coordinator as appropriate. Oversee the scheduling of Gaming Agents and Supervisors, including time-off requests, holiday schedules, and distribution of overtime to ensure 24/7 coverage at each property, alerting the appropriate CRM and Division Chief when emergency coverage may be needed. Collaborate with Gaming Agent Supervisors, CRMs, and Compliance Coordinator to identify training and educational needs among Gaming Agent staff and seek or develop programs. Collaborate with Human Resources, IT, and Legal to coordinate and assist with orientation for new employees and newly promoted Gaming Agents. Partner with Gaming Agent Supervisors and CRMs in collecting feedback for annual performance reviews for members of the Gaming Agent Division staff.

　　Provide ongoing mentorship and guidance to Gaming Agents and Supervisors and assist in monitoring progress on individual and team goals and objectives throughout the year. Manage the organization of the shared drive to ensure a consistent file structure at all three MGC gaming offices. Develop a framework of stand-up meetings, shift briefs, etc., to create an opportunity for Gaming Agent teams to communicate and share resources across shifts and properties. Other administrative duties as requested or assigned by Casino Regulatory Managers and Compliance Coordinator.

　　Qualifications

　　Skills & Qualifications :

　　Excellent organizational skills and attention to detail. Proficient with MS Office applications, including Outlook and SharePoint, and the aptitude to develop a working knowledge of new applications. Ability to develop creative new strategies to position the Gaming Agents team to overcome challenges and foster a proactive and collaborative working environment.

　　Strong leadership skills and the ability to handle complex issues with tact and discretion.

　　Experience, Education and Training :

　　High school diploma or equivalent and 5-7 years of experience in process or project management, human resources, gaming, casino oversight, or a related field.

　　Experience or exposure to mentoring or sponsoring others, creating workflows, and leading small team meetings. Or an equivalent combination of education and experience.

　　Salary is commensurate with experience.

　　The successful candidate will be required to pass an extensive background check that includes a full credit check, CORI, drug screen, fingerprinting, and a review of tax filing s tanding with the MA Department of Revenue and IRS.

　　The Massachusetts Gaming Commission is responsible for the implementation of the expanded gaming law (Chapter 194 of the Acts of 2011). Under the law, the Commission is tasked with establishing a regulatory framework for the solicitation, licensing, taxation, and oversight of a maximum of three casino licenses and one slots parlor license in Massachusetts.

　　It is the policy of the Massachusetts Gaming Commission and the Commonwealth of Massachusetts to afford equal employment opportunities to all qualified individuals, without regard to their race, color, ancestry, religion, sex, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, gender identity or expression, or any other characteristic or status that is protected by federal, state, or local law.