Description

　　Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager, you’ll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe, efficient, and of a high quality and taking on a number of projects across our network to drive productivity.

　　Key job responsibilities

　　Create, oversee, and drive a culture of safety and wellbeing

　　Analyse and implement changes to keep quality and productivity at a consistently high level

　　Oversee projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility

　　Analyse shift performance against relevant business objectives, and put in place actions to improve our operational excellence

　　Work collaboratively with management-level colleagues to standardise shift practices

　　A day in the life

　　You’ll work on a shift pattern at one of our sites, making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. You’ll also oversee process improvements within your area and drive implementation. A typical day is varied, including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. You’ll also be a role model and mentor to new managers.

　　About the team

　　Amazon Extra Large (AMXL) looks after heavy items like furniture and large home appliances. Our team manages the entire service, from supply chain fulfilment to delivery and returns. What sets this service apart from others is the extra level of customer care. Not only do we deliver large items, but we unpack, assemble and install them, and take away old items where needed. With a focus on safety, productivity and innovation, we’re changing the way customers buy and receive large goods for the better.

　　We have ambitious plans to expand our specialist fulfilment centres and delivery stations across the UK and Europe. While those of us who work in delivery stations will do some night shifts, most of us work during the day. Our team is made up of people across operations, supply chain, business intelligence and programme management, and everyone plays a crucial role in growing this part of the business.

　　We are open to hiring candidates to work out of one of the following locations:

　　Dortmund, NW, DEU

　　Basic Qualifications

　　A degree

　　Relevant experience in people management

　　Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership

　　Relevant experience in using data or anecdotal evidence to influence business decisions

　　Advanced proficiency in verbal and written English and local language

　　Preferred Qualifications

　　Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

　　Experience working with Lean, Six Sigma and Kaizen techniques

　　Experience working in another logistics environment

　　Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　m/w/d