Location: Carmel, Indiana or Eagan, Minnesota

　　Are you passionate about tackling complex issues, providing support for applications, and assisting customers in resolving problems to ensure a positive customer experience? Does the prospect of continual learning and responding to new challenges excite you? If so, read on!

　　As our Applications Support Analyst , you will join a tight-knit team of curious, inquisitive, and self-motivated individuals. You’ll have a sense of value because what you do affects how MISO keeps the lights on for millions of people! As a vital member of an on-call rotation, you’ll collaborate closely with a dynamic team, contributing to maintenance, upgrades, and enhancements across various applications. Empower yourself to use your skills to your fullest potential that include:

　　Executing application troubleshooting and taking action to correct problems encountered

　　Testing, debugging, documenting, installing, and monitoring modified and new programs to meet business and compliance requirements

　　Using your critical and intuitive thinking to analyze situations, generating multiple options and approaches while considering how the solution may change or impact the organization

　　Proactively detect issues before the incident happens

　　Presenting and explaining technical information to diverse audiences in a commonly understood way

　　To be successful as our Applications Support Analyst , some of the technical skills we look for include:

　　Knowledge of Unix, Linux, and Windows operating systems

　　Knowledge of SQL server or Oracle

　　Knowledge of PowerShell or other scripting languages

　　Experience troubleshooting, triaging, and being part of a 24x7x365 on-call rotation

　　Handling tickets independently and knowing who to contact at the right time with the appropriate questions

　　Analytical, technical and communication skills to build collaborative relationships and determine solutions across groups

　　Bachelor’s degree in Information Technology or related field, or 4 years of relevant work experience

　　Some preferred skills include:

　　Experience in cloud (Kubernetes and Microsoft Azure) and containerization (Docker) technologies

　　Familiarity with Splunk - looking at Splunk logs, writing Splunk queries and creating dashboards

　　Familiarity with F5 Big IP

　　Appropriate level will be determined based upon experience and knowledge.

　　Dynamic innovation is happening in the electric industry, from digitalizing homes and distributed resources to renewable energy and a constantly evolving grid. MISO manages the electricity superhighway in the Central U.S. and through use of groundbreaking research and sophisticated technology, our highly skilled employees ensure power flows reliably to 45 million Americans. Operating the electricity grid, running a robust energy market, planning for a bright future – it’s what our immensely hardworking and dedicated team does every day.

　　We are proud to offer #workfromhome options to our employees, and MISO offers a comprehensive benefits package available on your first day of employment.

　　MISO in 90 Seconds (https://vimeo.com/586916864?share=copy)

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