APPLICATION & TECH SUPP SPEC 3

　　Job ID: 43868

　　Job Category: Information & Technology

　　Division & Section: Toronto Court Services, TO Court Svcs Planning & Liaison Svcs

　　Work Location: 30 Adelaide Street East, 2700 Eglinton Avenue W, or 1530 Markham Road

　　Job Type & Duration: Full-time, Temporary Vacancy (24 months)

　　Hourly Rate and Wage Grade: $39.14 - $42.88

　　Shift Information: 35 hours per week, Monday to Friday

　　Affiliation: L79 Full-time

　　Number of Positions Open: 2

　　Posting Period: 17-JAN-2024 to 31-JAN-2024

　　Job Summary:

　　The Application & Technology Support Specialist 3 provides services and addresses opportunities and challenges related to Application, Desktop, Network, Security & Access Management, and Server Supports. This role also provides onsite technology support to the City's Provincial Offences Act Court locations as required.

　　Major Responsibilities:

　　Schedules workload and sets priorities.

　　Installs and rolls out application, hardware equipment including peripherals & software and takes inventory of such assets.

　　Provides expertise in assessment, analysis, evaluation of alternatives and resolution of issues & problems in assigned areas.

　　Logs, tracks, and follows up to ensure resolution of technical issues.

　　Co-ordinates with internal & external groups on resolution of problems.

　　Participates in team projects and makes recommendations to enhance the quality and efficiency of support.

　　Provides inputs to the developments and improvements to current environment, policies and processes.

　　Acquires and disposes of hardware and software.

　　Monitors and maintains access and security of data and infrastructure.

　　Advises desktop configuration management teams on hardware & software technologies and deployment alternatives.

　　Advises network management teams on hardware and software technologies, connectivity and backup & recovery alternatives.

　　Advises security management & control teams on security-related technologies and access control alternatives.

　　Provides training to clients in use of technology.

　　Prepares documentation to facilitate transfer of knowledge.

　　Prepares statistics and drafts summary reports.

　　Supports the centralized management of access control.

　　Travels to off-site locations.

　　Key Qualifications:

　　Your application must describe your qualifications as they relate to:

　　Post-secondary education in computer science or related discipline, or the equivalent combination of education and/or experience.

　　Experience in IT client support functions, including: issue resolution and user training.

　　Experience analysing, assessing, and troubleshooting desktop software, hardware or network connection problems and configuring/troubleshooting mobile devices.

　　Experience with web-based, cloud-based, and complex systems applications.

　　Experience with a variety of computer operating systems (e.g. Microsoft 365), desktop applications (e.g. Microsoft Office Suite, Zoom and Webex), peripherals (e.g. printers, USB drives) and network communication technology.

　　You must also have:

　　Knowledge of Wide Area Networks, Network Protocols and services (e.g. TCP/IP, DNS, SMTP), Microsoft Active Directory domains, Novell/eDirectory, IManager, VPSX.

　　Excellent customer service skills and the ability to establish and maintain good consulting relationships with Division clients, Provincial clients/partners, vendors and internal & external stakeholders.

　　Knowledge of audio and video technology hardware (e.g. microphones, speakers, document cameras and room cameras).

　　Ability to understand and work with court application management systems (e.g. ICON & PTMS).

　　Ability to resolve end-user support problems including software, hardware, network connection, printer, mobile device, and PDA problems.

　　Ability to make judgements about the application of technology to business needs and resolve end-user problems in a client/server and web environment.

　　Excellent interpersonal, written, and verbal communication in order to understand user issues, provide coaching and training to staff.

　　Ability to work independently with minimal supervision as well as cooperatively with others in a dynamic team environment as well as in a project team setting.

　　Excellent organizational, conceptual, analytical, problem-solving, multi-tasking and time management skills.

　　Ability to set priorities, plan, execute tasks and meet short competing deadlines.

　　Ability to lift/move equipment weighing up to 40lbs.

　　Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

　　NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

　　City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

　　Equity, Diversity and Inclusion

　　The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment toemployment equity (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .

　　Accommodation

　　The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request . Learn more about the City’sHiring Policies and Accommodation Process (https://jobs.toronto.ca/jobsatcity/content/Hiring-Policies-and-Statements/?locale=en_US) .