Req ID: RQ176912

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Job Family: Instructional Development

Skills:

Analytical Thinking,Communication,Problem Resolution

Certifications:

None - N/A

Experience:

10 + years of related experience

US Citizenship Required:

Yes

Job Description:

General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service-oriented professionals to support the implementation of U.S. EPA’s Office of Water’s Safe Drinking Water data reporting system.

RESPONSIBILITIES DUTIES

Provide day-to-day support for Safe Drinking Water applications

Communicate and work with primacy agencies to resolve technical issues and data quality/reporting issues

Work closely with all other stakeholders to resolve issues

Work with system engineers to report and fix issues

Troubleshoot and escalate issues

Research and analyze technical and policy issues

Develop technical documentation and perform project planning to support

Analyzes user needs

Resolve advanced technical problems

Diagnose, identify, isolate, and analyze problems utilizing historical documentation

Maintain and update records and tracking databases

Assist in the development of best practices and training materials

Document issues, resolutions, lessons learned

Familiarity with AWS tools and reporting

QUALIFICATIONS SKILLS

Strong candidates are:

Extremely customer focused

Familiarity with ticketing systems like ServiceNow, JIRA, and CRM

Prior support in a global or enterprise level environment

Able to thrive in a high energy environment that requires an ability to multi-task and prioritize

Strong verbal and written communications

Team player who welcomes opportunities to collaborate with others

Solution-oriented with strong customer focus skills

Strong problem solvers with the ability to perform root cause analysis

You MUST have:

EDUCATION: High School Diploma/GED with 10 years of related experience, or Associate’s degree with 8 years of experience, or Bachelor’s degree with 6 years of experience.

SECURITY LEVEL CLEARANCE: Ability to obtain and maintain public trust clearance.

CITIZENSHIP: US Citizen

The likely salary range for this position is $52,603 - $87,859. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees.To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.