Position Description

　　Purpose of the Job:

　　Responsible for troubleshooting and resolving all application related problems while working jointly with COTS and hosting partners. This position will be also responsible for the configuration, deployment, and overall Operations & Maintenance (O&M) of web-based 3rd party COTS and custom developed (Open Source) applications and the underlying Microsoft SQL database. The ideal candidates have strong ownership and sense of urgency supporting mission-critical business environment.Primary Duties and Responsibilities:

　　Triage incident tickets, contact vendors, create reports.

　　Troubleshoot application/database/system Integration issues/system issues and provide a Root Cause Analysis (RCA) collaborating with partners and/or Open Source communities. Ensure issues/requests are resolved in a timely manner and in accordance with standard operating procedures (SOPs).

　　Write manuals for users to describe functionality, installation, and standard operating procedures.

　　Design detailed test cases based on requirements and test plan.

　　Setup and configure necessary test tools and environments for test execution.

　　Participate in the continuous improvement of test processes and methodologies.

　　Test and report necessary fixes and application upgrades in collaboration with partners.

　　Off-hour support may be required to avoid any service impact to the customer.

　　Consult with users to identify current operating procedures and to clarify program objectives.

　　Participate in team-based projects, many of which may be matrix managed.

　　Perform other technical duties as assigned.

　　Qualifications

　　Qualifications:

　　A bachelor’s degree in information technology / computer science or related disciplines e.g., Engineering

　　Candidates with 1 -2 years of experience are preferred.

　　Exceptional skills/talent troubleshooting complex web-based application/system issues.

　　Knowledge of PowerShell, Postman Jira, Agile tool, source controls tool- Git.

　　Hands-on using any ticketing system.

　　Hands-on knowledge of Test Automation Tools is a plus.

　　Mobile and Web debugging and inspection tools i.e. Firebug, Charles Proxy, Fiddler, etc.

　　Mobile iOS and Android testing - emulation and device.

　　Excellent verbal communications and writing skills.

　　Good to have hands-on technology experience in JBoss App Server, MySQL, Apache Tomcat, Qmatic, VMware, Microsoft Windows, Power shell script and Redhat OS.

　　Familiarity and experience supporting the Government of Ontario IT Standards (GO-ITS) is a plus.

　　Implementing and/or supporting large and complex web-based applications using Open Source, 3rd party COTS, and relational database (Oracle and/or MS SQL) is a plus.

　　Bilingual (English/French) is a plus.

　　Ability to work under limited supervision.

　　Company Overview

　　Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

　　To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

　　Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

　　Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected] .

　　Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

　　Click here to apply now (https://careers-sercocanada.icims.com/jobs/62232/application-support-and-test-engineer/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834477830)

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　　ID 62232

　　Recruiting Location : Location CA-ON-Toronto

　　Category Information Technology

　　Position Type Full-Time

　　Security Clearance Criminal Record Check (CPIC); Fingerprint Criminal Record Check

　　Telework Yes - May Consider Full Time Teleworking for this position