Location: Bristol or Edinburgh

　　This is a hybrid position primarily based in our Bristol or Edinburgh office. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working

　　We give you a world of potential

　　We are really excited to share a fantastic opportunity for an Application Support Analyst to join our talented and collaborative Operations Technology Application Support team here at Computershare in Bristol.

　　Why would you choose this role when there are other Application Support Analyst roles in the market? Well, there are a few things that make this role stand out:

　　A wide variety to your work with 5 key applications to work on supporting all business units.The team has an extraordinarily strong bond and are very sociable leading to great team spirit.Opportunities to raise your profile and develop through exposure to customers and executives.

　　Interested? Keep on reading to find out a bit more about what you will be doing, and the type of person that we are looking for.

　　A role you will love

　　The Operations Technology Application Support team sit within the Service Operations department under Computershare Technology Services. The role is responsible for the support and maintenance of a broad suite of Business, Financial and Operational applications across all of Computershare's global sites.

　　The position is required to work closely with the Service Management and Development teams, utilising the core ITIL principles in Change, Release, Incident and Problem management as well as supporting the successful delivery of new services/applications into the production environment.

　　Key Responsibilities:

　　Triage and resolve software application issues, including software debugging, analysing performance and data anomalies and coordinating fixes. Work with development and infrastructure teams, as well as external vendors to determine the root cause of issues.Assisting in resolution of product issues through client/customer education.Development of automated processes to replace manual tasks and reduce associated risks.Perform data and system analysis.Active involvement in Service Transition from development teams.Build relationships with key stakeholders/customers.

　　What will you bring to the role?

　　We want someone who is open minded and takes a collaborative approach in finding solutions with the team.

　　You will communicate effectively, be adaptable to change and take on new responsibilities.

　　Here are the key skills we are looking for:

　　Strong analytical, troubleshooting and debugging skills, with the ability to collect and analyse complex material and data, and present it in accessible formats.Strong customer facing and communication skills - written and verbal, with a high attention to detail.Demonstrated experience liaising with stakeholders to understand problems and working through proposed solutions.Strong interpersonal skills with proven ability to build and maintain strong relationships with clients, including international clients.Must be equally comfortable working independently and in a team.Experience of business analysis, release management and service delivery.Good working knowledge of SQL Server and T-SQL.Understanding of ITIL framework, SDLC and DevOps concepts and methodologies.

　　Rewards designed for you.

　　Employee Share Plan. Set aside salary to purchase shares in our company and you'll receive a company contribution aswell.

　　Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

　　Save for Your Future. We will support you along your retirement savings journey.

　　Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

　　Employee Discounts. We've partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

　　Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

　　#LI-SM1 #LI-Hybrid

　　A company to be proud of

　　Computershare (ASX:CPU) is a world leader in financial administration with 14,000+ employees across 22 different countries delivering expertise to over 25,000+ clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.

　　A diverse and inclusive place to work

　　Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

　　We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

　　Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.