Job Statement:Assists property owners and managers with all requests for existing multifamily properties to connect, disconnect, transfer, modify and maintain utility services through multiple communication channels, including in person, phone, online or email.

　　Essential Duties:

　　Assist customers with billing history information, account balances, complex or high bill inquiries, increased consumption, how to read meters and identify problems that could cause billing issues.Offers solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.Receives and responds to phone calls, mail, email correspondence and complaints with the highest degree of professionalism in a timely and proficient manner.Works in a high volume, fast paced, and multi-tasking environment and takes ownership of all types of multifamily property requests.Establishes owner accounts for new multifamily properties and properties with ownership changes in our owner allocation program based on established procedures.Quotes security deposits for new ownership of existing structures using Commercial Deposit Policy guidelines.Ability to understand and communicate the various security options available to Commercial and Industrial customers, including cash, Surety Bonds and Letters of Credit.Ensures all applications and contracts are properly prepared and executed. Collects all applicable legal documents, security deposits, fees, and service charges prior to establishing service.Maintains complete and accurate customer files for all Commercial and Industrial accounts established.Creates property codes for new owner allocation apartment customers. Sets up or removes apartment units from owner allocation program.Meets with apartment owners and managers in person and on-site to provide information, training and encourage good customer relations.Maintains email file for auto generated letters to notify apartment managers in the owner allocation program of apartment unit disconnects for non-pay and transfer of units into the apartments name.Communicates with authorized third-party agents representing business or property owners to set or end service, review accounts, process payments and answer billing inquiries.Processes service restores for vacant or disconnected apartment units. Understands the requirements for re-establishing service.Sets up collective billing for owner allocated customers. Understands and explains collective billing for apartment customers in our owner allocation program.Works with the Billing and Collection teams to assist with collecting unpaid or past due balances for owner allocation properties.Maintains complete and accurate records in SAP for all customer interactions and transactions.Processes cash and check payments, posts transactions to customers accounts according to established procedures and prepares required daily deposits.Performs various data entries as needed for reporting in SAP, Microsoft Office and Excel.Keeps informed and updated on operating procedures and rate or fee changes for all departments including Electric Operations, Gas Operations, Water Operations, Electric Engineering, Fiber and Dispatch.Performs additional duties as assigned.