Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex

　　How will you make an impact in this role?

　　International Operational Excellence (“IOE”) organization is responsible for supporting our international Issuing and our international Acquiring businesses across 27 markets in ensuring a robust first line of defense, and in playing an active role in supporting the Business meet its growth objectives whilst demonstrating an effective control framework.

　　Our organization helps our international businesses manage risk, respond to new regulation, and develop new products whilst creating and nurturing effective partnerships across multiple key stakeholders across the organization.

　　Job Responsibilities

　　This role will report to the Manager, International Operational Excellence, based in Mexico City. The main responsibility of this position is to support the overall implementation and execution of International OE program for the acquiring business in LACC region market.

　　Main responsibilities will be:

　　Support the Issues Management process by ensuring appropriate action plans are in place, progress is made against milestones, and controls are enhanced to prevent issue reoccurrence

　　Ensure appropriate testing and controls are in place and properly managed to support Process Risk Self-Assessment program

　　Support Risk assessment and stakeholders’ alignment for successful implementation of New Products.

　　Guide and support business in identifying process deficiencies, controls weaknesses and provide recommendations on solutions to best mitigate them.

　　Support robust AXP Audit program management, driving strong business engagement, and prompt accurate responses to validate findings, ensuring any Management Action Plans (MAPs) have achievable and sustainable action plans.

　　Develop and maintain strong working relationships with the business teams and critical stakeholders in the market and across the organization.

　　Support Marketing Campaign Testing.

　　Support Annual Compliance Plan implementation for acquiring business.

　　Minimum Qualifications

　　Knowledge of Risk Management.

　　Broad knowledge of the Acquiring Business operational environment.

　　Fluent English is a must.

　　Strong control and compliance focus with effective organization abilities & communication skills.

　　Qualifications

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　Support for financial-well-being and retirement

　　Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

　　Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

　　Generous paid parental leave policies (depending on your location)

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

　　Job: Risk

　　Primary Location: Mexico-CDMX-Mexico City

　　Schedule Full-time

　　Req ID: 24000424