Analyst, Senior (Meter to Cash)

　　Date: Jan 18, 2024

　　Location: Little Rock, Arkansas, United States

　　Company: Entergy

　　Posting End Date:

　　Work Place Flexibility: Hybrid

　　Legal Entity: Entergy Services, LLC

　　*Preferred location for these roles are in Little Rock, AR; however other locations within Entergy’s territory will be considered. *

　　*The official title of this position will be Analyst SR. This posting may be used to fill multiple vacant positions within the Meter to Cash Organization *

　　JOB SUMMARY/PURPOSE

　　This position will perform data analyses, identifying/ implementing solutions, and drive a more efficient process. The individual will assist with a wide variety of data, help develop performance management metrics, and apply appropriate change management tools. They will directly interact and assist with all aspects of Meter to Cash organization as well as the power delivery teams to ensure end-to-end process gaps are identified and corrected. Strong interpersonal communication skills and ability to multi-task needed.

　　JOB DUTIES/RESPONSIBILITIES

　　Analyze the current workforce management tool (BDEX)to optimize productivity by ensuring all billing tasks are assigned timely to appropriate resources driving reduced delayed bills across all operating companies.

　　Conducts complex business data and process analysis to identify root cause of issues and develop recommendations to management based on findings.

　　Mentors team members on how to analyze customers’ accounts and resolve issues.

　　Maintains a continuous improvement mindset, always looking for new ideas and or potential solutions for key issues.

　　Takes immediate action when confronted with a problem or potential issue. Help identify possible solutions and drive results.

　　Lead cross-functional teams (IT/Regulatory/Billing/Tax, etc) as needed to improve processes that support a long-term resolution, including but not limited to researching, reviewing, and analyzing effectiveness and efficiency of requirements by developing strategies to elevate processes

　　Assist in the BDEX enhancement project to ensure all business requirements and use cases for business process exception management are included and implemented.

　　Analyze operational data and information and provide reports, forecasting/trend analysis and recommendations to appropriate work groups.

　　Documents analyses using a consistent methodology and nomenclature to ensure that analyses are preserved for future use.

　　Identify business solutions/opportunities and provide recommendations to influence stakeholders using industry and departmental expertise to support best practices. Report on common sources of technical issues or questions and make recommendations to improve the end-user experience.

　　Identify areas of opportunity to improve reports, analytical tools, and self-service capabilities in collaboration with other departments to drive efficiency and support operational decision-making.

　　Adhere to protocols and requirements for data quality assurance and ensure that all analysis, trends and project work are within corporate requirements and SOX controls/compliancy.

　　Create & maintain the SharePoint site for the Customer Organization by ensuring it is current and relevant to all key stakeholders.

　　Stay abreast of regulatory or political changes that may impact Entergy policy decision making.

　　Ability to understand and interpret rate tariffs into the billing system as needed. Will work closely with other departments in creation of new rate offerings and give insight into the billing side when needed.

　　Participate in user acceptance testing for a multitude of different projects at any given time, including but not limited to new rate design/new application design.

　　MINIMUM REQUIREMENTS

　　Minimum education required of the position.

　　Bachelor's Degree in a technical or business-related field required or equivalent work experience.Minimum experience required of the position.

　　Analyst SR : At least 6+ years of relevant professional experienceMinimum knowledge, skills, and abilities required of the position

　　High degree of proficiency of Microsoft Office: Word, Excel, and PowerPoint

　　Advanced analytical and critical thinking skills with experience in leading multiple levels of projects and/or assignments

　　Strong verbal and written communication skills (must be able to communicate with all levels)

　　Exceptional presentations and reporting skills (suitable for use with executives, regulators, and key constituents outside of the Company

　　Strong adaptability and capacity to work in a fast-paced environment.

　　In-depth understanding of organizational data flow and its use in management decision-making

　　Experience working in a utility environment with advanced meter infrastructure (AMI).

　　Experience working with Entergy's customer service/accounting systems including but not limited to:

　　SAP (SAP for Utilities preferred) or similar ERP system (Oracle, PeopleSoft, etc)

　　AMI MDMS (EnergyIP preferred)

　　AMI HES (UtilityIQ preferred)

　　Other utility relevant system applications

　　#LI-RM1

　　#LIHYBRID

　　Primary Location: Arkansas - Little Rock Arkansas : Little Rock || Louisiana : New Orleans || Texas : The Woodlands

　　Job Function : Professional

　　FLSA Status : Professional

　　Relocation Option: No Relocation Offered

　　Union description/code : NON BARGAINING UNIT

　　Number of Openings : 1

　　Req ID: 113856

　　Travel Percentage : Up to 25%

　　An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.

　　EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

　　The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

　　Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here ([email protected]?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

　　Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

　　Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity) and Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf) .

　　Pay Transparency Notice:

　　Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.

　　WORKING CONDITIONS:

　　As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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