At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

　　With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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　　Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

　　Position Overview:

　　ServiceNow is seeking a highly motivated and experienced Manager/Senior Manager in Platform Persistence to lead a team dedicated to the meticulous management of data lifecycle within the ServiceNow ecosystem. This pivotal role focuses on ensuring the efficient stewardship of data within our platform.

　　The Platform Persistence team is at the forefront of some of the most impactful projects, offering visibility to the executive leadership. As part of this team, you will play a crucial role in shaping the future of our platform's data architecture and ensuring that data is stored, retrieved, and managed efficiently.

　　In addition to traditional data management, this team will have a unique focus on telemetry and data visualization, making a substantial impact on how customer and platform data is utilized and presented.

　　Key Responsibilities:

　　Lead and mentor a team of talented engineers responsible for the platform persistence layer, emphasizing the importance of delivering highly scalable software with exceptional quality.

　　Collaborate closely with other engineering teams to define and implement cutting-edge solutions for data storage and management.

　　Develop and maintain data storage strategies that are scalable, efficient, and secure.

　　Actively participate in architecture and design discussions to shape the platform's data management capabilities.

　　Ensure that data management practices adhere to industry best practices and security standards.

　　Monitor performance, address data-related issues, and implement necessary improvements.

　　Cultivate effective communication within the team and with customers, encouraging collaboration and mutual understanding.

　　Hold a Bachelor's degree in computer science or a related field (a master's degree is preferred).

　　Possess at least 6+ years of experience in management/leadership, overseeing a team that delivers highly scalable software.

　　Demonstrate proficiency in Java programming with a solid grasp of data structures and algorithms.

　　Have expertise in concurrency and parallel programming concepts.

　　Possess extensive knowledge of databases, data modeling, and data storage technologies.

　　Exhibit a strong background in handling large volumes of data on relational systems within relational databases.

　　Show a deep understanding of cloud-based and distributed systems.

　　Maintain a working knowledge of JavaScript, which is beneficial for effective collaboration with front-end development teams.

　　Familiarity with the ServiceNow platform is a plus.

　　Showcase excellent problem-solving abilities, communication skills, and the capability to work effectively in a fast-paced and dynamic environment.

　　ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

　　At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) to learn about our work personas: flexible, remote and required-in-office.

　　If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

　　For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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