Infrastructure App, Analyst(P1) with AV Expertise

　　Onboarding

　　New Employee Onboarding Request

　　Open/Update/Assign/Resolve REQUEST in Service Now and monitor ticket queue

　　Operational

　　Incident Ticket Management

　　Open/Update/Assign/Resolve incidents in Service Now

　　Performs proactive and reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them before they occur Identifies possible solutions to a variety of technical problems Provide advanced on-site/remote IT client support. Responsible for providing Tier 2+ support for software and hardware devices (virtual or physical) related to desktops, laptops, and associated peripherals. Provides first level support and troubleshooting for Audio Visual issues

　　SRT Management

　　Provide support and isolation details to Senior RCS

　　Weekly Incident/Request Reports and Analysis

　　Monitor assigned Incident tickets

　　EIT Build Project Build Support

　　Work with Senior RCS and other EIT teams for remote site infrastructure projects, perform physical implementation, and conduct the build-to-run transition to Service Desk and RCS teams

　　Test, and develop current Workstation images. Test and evaluate applications for workstation distribution.

　　Vendor Management

　　Ensure all IT asset for repair and maintenance are properly communicated and RMA process is established.

　　Audio Visual Expertise

　　Ensuring that AV hardware and software is prepared to meet the needs of the organization.

　　Offering plans and advice for live audio and video events, including broadcasts, conferences, and so on. Operating the master controls of AV systems during events. Maintenance, troubleshooting and problem-solving of hardware and software. Storing, transporting, assembling, and disassembling AV equipment. Ensuring the production and updating of AV documentation such as user guides. Cabling and wiring to implement technologies into AV setups. Competence with video conference and Public Address systems Expertise in audio video signal flow with broadcast software. Understanding AV technologies and IT systems on a technical level Awareness of the latest trends, hardware, and features in AV equipmentOff-Boarding

　　Exit Clearance

　　Ensure to collect all company-issued devices such as phones, laptops, desktops, and other IT asset peripherals

　　Responsible in assuring that the accountability of the user has been performed on the RCS Clearance Sign-off

　　IT Asset Management/Retirement/Disposal

　　Assign/Update asset inventory accurately

　　Participate in preparations of IT asset disposal/Wiping/DestructionQualifications

　　0-2 years of experienceBA, BS or equivalent experience in related fieldWhat is expected of you and others at this level

　　Applies basic concepts, principles and technical capabilities to perform routine tasksWorks on projects of limited scope and complexityFollows established procedures to resolve readily identifiable technical problemsWorks under direct supervision and receives detailed instructionsDevelops competence by performing structured work assignmentsCandidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

　　Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

　　To read and review this privacy notice click here (https://www.cardinalhealth.com/content/dam/corp/email/documents/corp/cardinal-health-online-application-privacy-policy.pdf)

　　We are a team of nearly 48,000 mission-driven partners striving each day to advance healthcare and improve lives. We are Essential to care.

　　Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for health care facilities

　　We are a crucial link between the clinical and operational sides of care, working with more than 4,500 sourcing and manufacturing partners to deliver end-to-end solutions and data-driven insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care.

　　With 50 years of experience, approximately 44,000 employees and operations in more than 30 countries, Cardinal Health seizes the opportunity to address healthcare’s most complicated challenges — now, and in the future.

　　On Thursday, Jan. 7, 2021, we celebrated the day our founder, Bob Walter, had the vision to start a business that became known as Cardinal Health.

　　One of the most important ways we celebrated was by giving back to the communities where we live and work. 2021 was a "Year of Service” for all Cardinal Health employees around the world.

　　View Cardinal Health on YouTube (http://youtube.com/user/CardinalHealth)

　　Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.