What´s the role?

　　The Analyst, Carrier Fraud Management, works within the Revenue Assurance & Fraud Management (RAFM) department to identify, quantify, report on, and resolve revenue assurance risks and fraud related cost risks related to Carrier partner contracts and services. In this role you will ensure proper operations and monitoring of manual and automated Revenue Assurance and Fraud Management controls to minimize risk exposure to the Company. Additionally, you will ensure that the requirements and business rules for RAFM controls are updated and relevant in order to be effective, complete and accurate.

　　This role will be instrumental in the RAFM function and differential reporting creation associated to the following business lines of the Carrier business line: roaming, international long distance (ILD), domestic interconnection (IX), Application-to-Person (A2P), and Machine-to-Machine (M2M).

　　Our Analyst, Carrier Fraud Management should have great stakeholder management skills in order to work collaborative across Carrier Services, Commercial, Finance, Legal & Compliance, and Technical teams to provide recommendations on how to resolve and prevent revenue and fraud risk.

　　The position reports to the Manager, Revenue Assurance & Fraud Management Operations.

　　How can you add value?

　　Key Accountabilities:

　　Responsible for carrying out Revenue Assurance and Fraud Management (“RAFM”) reconciliations analysis based on the five areas of the RAFM cycles by :

　　Product and Offer Management

　　Order Management and Provisioning

　　Network Usage Management

　　Rating and Billing

　　Partners Management

　　Responsible and accountable to independently develop, implement, and complete the specific set of RAFM controls by :

　　Creating requirements for controlling reports.

　　Maintaining RAFM controlling blueprints.

　　Continuously performing and improving controls and checks in areas of RAFM value chain

　　Identifying areas to be automated to improve efficiency through check and balances.

　　Validating accuracy of reporting and data used to build fraud policies and strategies on a recurring basis.

　　Being responsible for generating periodic reports on revenue assurance and fraud prevention, highlighting any adverse trends, and recommending the most commercially viable risk management strategy.

　　Performing quality assurance testing on the key processes and systems changes, which impact recording, processing, and billing of revenue producing events.

　　Reporting the results of completed controls to partners e.g., IT, Operations, Finance, and Legal / Compliance.

　　Advising partners on corrective measures to stop and prevent identified revenue- and cost risks.

　　Coaching partners/colleagues, in monitoring and follow-up activities on identified discrepancies.

　　Monitors and controls at risk revenue leakage and third-party cost exposures (interfaces usage, financial transactions, interconnect / roaming, and service) by:

　　Strategic - identify the critical issues and ignore the background noise. Have relevant experience of presenting complex issues to Management Team level.

　　Monitoring the revenue process regarding the Business divisions of services and the RAFM value chain cycle.

　　Preparing proposals for the avoidance of problems/resolving bottlenecks based on inadequate billing.

　　Ensuring an in-depth understanding of industry trends and technological developments related to risk and loss avoidance.

　　Responsible for mitigating losses to ensure the highest levels of loss avoidance and reduction or takes corrective measures by:

　　Participating in projects to evaluate the impact of existing RAFM tools/measures, settlement and reporting requirements, and changes in design where integrity of revenue streams could be affected.

　　Reviewing on an annual basis, the required and recommended top control measures to assure that the Company is in line and follows requirements and reporting on any key non-compliance issues to be addressed.

　　Working in cooperation with partners to controls/mechanisms exist within the operational IT and network systems, to ensure that all RA risks are assessed.

　　Monitoring and blocking unauthorized routing of calls to prevent revenue loss (bypass fraud).

　　Monitoring and blocking of fraudulent traffic to high-cost destinations (International Revenue Share Fraud, and Premium Rate Services)

　　Supporting Regulators with investigations and inquiries regarding Risk Assurance issues.

　　Contributes to the settlement of fraud cases by collecting appropriate data that demonstrate the fraud, preparing documents, financial or service impact.

　　Performs all other duties requested as deemed relevant to the job or the organization.

　　Audit and Investigation:

　　Participate in internal and external audits specific to the designated business lines, including roaming, ILD, IX, A2P, and M2M.

　　Conduct thorough investigations into identified discrepancies and irregularities within each business line.

　　Generate comprehensive reports and recommendations based on audit findings, with a focus on business-line-specific insights.

　　Reporting:

　　Develop and deliver regular and ad-hoc reports related to revenue assurance and compliance activities within each business line.

　　Provide data-driven insights and recommendations to improve financial processes, maintain data integrity, and ensure compliance with SOX standards

　　Act as a key stakeholder in Finance related matter for the Interconnect & Roaming business line, including participation in transformation, improvement, and system implementation projects.

　　What do you need?

　　Preferred education/ qualifications:

　　Bachelor’s degree in finance or any related field

　　Knowledge & Experience:

　　A minimum of five (5) years’ relevant experience in the telecommunications industry

　　Good knowledge of telecommunications industry, carrier interconnect and roaming traffic, and its networking and billing operations.

　　Good understanding of controls and various risks related to revenue assurance and fraud in the telecommunications industry.

　　Knowledge of Carrier and Telecommunications industry regulations is an advantage

　　Proficient in Microsoft applications such as Outlook, Excel, Word, Visio and Powerpoint

　　Skills & Abilities:

　　Data Management and Analysis: Information Extraction Techniques and Data Modelling and Manipulation to identify issues, trends, or exceptions to drive improvement of the control environment.

　　Familiarity with revenue recognition principles and revenue assurance best practices.

　　Familiarity with SOX compliance procedures and internal controls.

　　Excellent communication skills and able to communicate at all levels within the organization.

　　Positive attitude and critical analytical skills.

　　Results and service-oriented approach.

　　Attention to detail and a high degree of concern for accuracy with ability to work in cross-functional teams.

　　Fully Bilingual (Spanish & English)

　　Ability to interact with cross functional teams.

　　Work in collaboration with people from other departments, including Finance, Carrier Services, Technology, Legal & Compliance.

　　Fully Bilingual (English/Spanish).

　　Attention to detail and a commitment to maintain high standards and discipline.

　　Adaptability and flexibility, including ability to manage deadline pressures, ambiguity and change.

　　Gains respect and trust from a broad range of people.

　　Has a drive for results and is business oriented.

　　Anticipates the impact of events elsewhere in the business on their own area.

　　Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

　　Assessment, background check and drug test will be required to successful candidate.

　　If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

　　What do you need?

　　Preferred education/ qualifications:

　　Bachelor’s degree in finance or any related field

　　Knowledge & Experience:

　　A minimum of five (5) years’ relevant experience in the telecommunications industry

　　Good knowledge of telecommunications industry, carrier interconnect and roaming traffic, and its networking and billing operations.

　　Good understanding of controls and various risks related to revenue assurance and fraud in the telecommunications industry.

　　Knowledge of Carrier and Telecommunications industry regulations is an advantage

　　Proficient in Microsoft applications such as Outlook, Excel, Word, Visio and Powerpoint

　　Skills & Abilities:

　　Data Management and Analysis: Information Extraction Techniques and Data Modelling and Manipulation to identify issues, trends, or exceptions to drive improvement of the control environment.

　　Familiarity with revenue recognition principles and revenue assurance best practices.

　　Familiarity with SOX compliance procedures and internal controls.

　　Excellent communication skills and able to communicate at all levels within the organization.

　　Positive attitude and critical analytical skills.

　　Results and service-oriented approach.

　　Attention to detail and a high degree of concern for accuracy with ability to work in cross-functional teams.

　　Fully Bilingual (Spanish & English)

　　Ability to interact with cross functional teams.

　　Work in collaboration with people from other departments, including Finance, Carrier Services, Technology, Legal & Compliance.

　　Fully Bilingual (English/Spanish).

　　Attention to detail and a commitment to maintain high standards and discipline.

　　Adaptability and flexibility, including ability to manage deadline pressures, ambiguity and change.

　　Gains respect and trust from a broad range of people.

　　Has a drive for results and is business oriented.

　　Anticipates the impact of events elsewhere in the business on their own area.

　　Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, citizenship, age, marital status, social status, sexual orientation, gender identity, protected veteran, military service obligation, disability status, genetic information, political affiliation, and being or being perceived as a victim of domestic violence, sexual assault or stalking. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

　　Assessment, background check and drug test will be required to successful candidate.

　　If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

　　How can you add value?

　　Key Accountabilities:

　　Responsible for carrying out Revenue Assurance and Fraud Management (“RAFM”) reconciliations analysis based on the five areas of the RAFM cycles by :

　　Product and Offer Management

　　Order Management and Provisioning

　　Network Usage Management

　　Rating and Billing

　　Partners Management

　　Responsible and accountable to independently develop, implement, and complete the specific set of RAFM controls by :

　　Creating requirements for controlling reports.

　　Maintaining RAFM controlling blueprints.

　　Continuously performing and improving controls and checks in areas of RAFM value chain

　　Identifying areas to be automated to improve efficiency through check and balances.

　　Validating accuracy of reporting and data used to build fraud policies and strategies on a recurring basis.

　　Being responsible for generating periodic reports on revenue assurance and fraud prevention, highlighting any adverse trends, and recommending the most commercially viable risk management strategy.

　　Performing quality assurance testing on the key processes and systems changes, which impact recording, processing, and billing of revenue producing events.

　　Reporting the results of completed controls to partners e.g., IT, Operations, Finance, and Legal / Compliance.

　　Advising partners on corrective measures to stop and prevent identified revenue- and cost risks.

　　Coaching partners/colleagues, in monitoring and follow-up activities on identified discrepancies.

　　Monitors and controls at risk revenue leakage and third-party cost exposures (interfaces usage, financial transactions, interconnect / roaming, and service) by:

　　Strategic - identify the critical issues and ignore the background noise. Have relevant experience of presenting complex issues to Management Team level.

　　Monitoring the revenue process regarding the Business divisions of services and the RAFM value chain cycle.

　　Preparing proposals for the avoidance of problems/resolving bottlenecks based on inadequate billing.

　　Ensuring an in-depth understanding of industry trends and technological developments related to risk and loss avoidance.

　　Responsible for mitigating losses to ensure the highest levels of loss avoidance and reduction or takes corrective measures by:

　　Participating in projects to evaluate the impact of existing RAFM tools/measures, settlement and reporting requirements, and changes in design where integrity of revenue streams could be affected.

　　Reviewing on an annual basis, the required and recommended top control measures to assure that the Company is in line and follows requirements and reporting on any key non-compliance issues to be addressed.

　　Working in cooperation with partners to controls/mechanisms exist within the operational IT and network systems, to ensure that all RA risks are assessed.

　　Monitoring and blocking unauthorized routing of calls to prevent revenue loss (bypass fraud).

　　Monitoring and blocking of fraudulent traffic to high-cost destinations (International Revenue Share Fraud, and Premium Rate Services)

　　Supporting Regulators with investigations and inquiries regarding Risk Assurance issues.

　　Contributes to the settlement of fraud cases by collecting appropriate data that demonstrate the fraud, preparing documents, financial or service impact.

　　Performs all other duties requested as deemed relevant to the job or the organization.

　　Audit and Investigation:

　　Participate in internal and external audits specific to the designated business lines, including roaming, ILD, IX, A2P, and M2M.

　　Conduct thorough investigations into identified discrepancies and irregularities within each business line.

　　Generate comprehensive reports and recommendations based on audit findings, with a focus on business-line-specific insights.

　　Reporting:

　　Develop and deliver regular and ad-hoc reports related to revenue assurance and compliance activities within each business line.

　　Provide data-driven insights and recommendations to improve financial processes, maintain data integrity, and ensure compliance with SOX standards

　　Act as a key stakeholder in Finance related matter for the Interconnect & Roaming business line, including participation in transformation, improvement, and system implementation projects.