Position: Menu Management Specialist

Type: W2, 12-month contract

Location: Remote (Eastern Standard Hours)

Pay: Up to $45/hour

Job Description

Responsible for menu management of 30+ full serve (FSR) and quick serve restaurant (QSR) concepts on the Aloha point of sale.

Technical Expertise

Aloha Configuration Center (CFC):

Knowledge in both Table Service and Quick Service

Ability to work on Global, Corporate, and site-specific levels

Tasks include adding/removing items, editing modifier items/groups, working in menus and submenus, creating/editing QS Panels, managing price changes, versioning for site-specific or multiple site changes, creating/editing quick combo promotions, working with panels in the TS environment, managing hierarchies, categories, tenders, comps, promos, creating new stores, and item routing for printers.

Aloha Kitchen (AK):

Add/Edit rulebooks, item routing, and new devices

Preferred knowledge in changing prices in Symphony and OLO menu maintenance

Document all menu changes

Understanding of CFC dbf files

Attention to detail for data integrity and accurate documentation

Effective communication skills for supporting operation teams for both FSR and QSR

Core Duties and Responsibilities

Provide technical expertise to design, maintain, and support TARG POS database requests for up to 30 concepts across all company-managed POS systems.

Design and maintain user interface elements for intuitive and efficient operation.

Respond to POS database change requests within designated service level agreements (SLA).

Complete add, delete, and change requests for Aloha POS and Aloha Online Ordering systems.

Coordinate POS change requests with 3rd party changes (e.g., digital menu boards).

Ensure ancillary hardware is programmed correctly per restaurant’s operating schema.

Coordinate multiple menu price tiers and implement price changes as directed by operations within SLA.

Process change requests for online ordering platforms for new items.

Create house accounts and tenders to support third-party delivery partners.

Test POS changes in company POS hardware labs before deploying to production.

Enter data from source documents into specific data fields.

Track promotion programming and maintain records of changes.

Complete programming discount requests in Aloha POS systems.

Coordinate changes with the back office system team for data integrity.

Complete franchisee service requests for POS changes per agreed SLAs.

Maintain tax tables in POS and update as directed.

Create training documents for new user interface procedures.

Review and provide recommendations for new implementations (Acquisitions and Construction Projects).

Mentor new employees and provide training as directed by the Supervisor.

Provide after-hours/weekend support as needed.

Liaise with Technical Support Team and 3rd party vendors for solutions and implementation specifics.

Minimize financial and product loss by ensuring proper functionality of POS systems.

Mandatory/Required Technical Skills Years of Experience

Aloha CFC Experience: 2+ years

Remote Work Experience: 2+ years

Non-Technical / Professional Skills

Excellent written and verbal communication skills

Strong drive for results and meeting deadlines

Excellent analytical aptitude with proven ability to analyze/interpret data

Well-organized, methodical thinker with excellent decision-making skills

Solution-oriented, self-starter with strong learning ability

Strong and creative problem-solving skills

Proficiency in Microsoft Office applications

Ability to work in a fast-paced environment and handle multiple priorities

If you meet the qualifications and are interested in this exciting opportunity, we encourage you to apply!

Pay and Benefits

The pay range for this position is $25.00 - $45.00

• Medical, dental vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life ADD for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Dec 16, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.