General informationJob TitleAirport - Customer Service- Supervisor Part Time PSC AirportDateWednesday, December 27, 2023StateWashingtonBase Pay Rate:$ 20.28CityPascoFull/Part TimePart-TimePart Time DaysDays of the week Shift Shift Start Time Wednesday, Thursday, Friday, Saturday P.M. shift 11:00amRequirements and DescriptionThe Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently. Supervisors make sure that the customer service staff takes pride in being the first line of defense for our customers! This is a customer-facin g role, providing first-class customer service to everyone. You are friendly, outgoing and love to make people happy!Essential Functions / Key Responsibiliti es1. Supervises and coordinates daily activities of employees to ensure safe and effective operations.2. Monitors and enforces safe working habits in accordance with OSHA/TSA/DOT regulations, Unifi policies and safety procedures, and all applicable laws.3. Responsible for shift schedule to include workstation assignments, employee training, employee vacations, employee breaks, overtime assignments, back-up for absent employees, and shift rotations.4. Enforces company policies and procedures, including disciplinary action, and promotes Unifi policies on Equal Employment Opportunity, professional conducts, and diversity initiatives and investigates and responds to employee relations issues in a timely manner.5. Communicates with manager concerning any problems or issues.6. Schedules and conducts shift meetings.7. Performs job duties of assigned shift (i.e., Assist passengers through arrival and check-in processes, including support for passengers with special needs such as unaccompanied minors, VIP and wheelchair assistance, handle ticketing, boarding, baggage, reservations, and resolving complaints and problems, direct passengers, etc.).8. Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.Basic QualificationsP re-requisites:Must be a local (in-state) resident.Valid In-State Driver's License.Ability to pass a pre-employment drug screen.Ability to pass up to a 10-year background check.Must be at least 18 years of age.Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.Must complete SIDA training to obtain airport authority identification security.Experience:2+ years of relevant experience preferred. Must be open minded and ready to work as part of a detail-oriente d team.Knowledge, Skills & Abilities:Excellent customer service skills.Strong work ethic.Ability to work in a team-oriented environment.Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.Preferred QualificationsEducation:High School diploma or GED.Experience:4+ years of relevant experience.Relevant supervisory experience.Knowledge, Skills & Abilities:Able to communicate information and instructions verbally and/or via radio equipment.Able to communicate effectively in a professional manner.Strong leadership qualities and ability to create a passionate and efficient workforce.Able to effectively resolve employee conflicts.Ability to apply creative solutions that have a positive impact on results.Working ConditionsWork Schedule:You will need to have flexibility to work a variety of shifts, i