Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

　　At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

　　Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

　　The Advanced Service Engineer for Beckman Coulter Diagnostics is responsible to addresses customer’s concerns with urgency and respect to ensure the delivery of high-quality service. You will provide primary field service support and technical support to fellow distributor service engineers and inter-departmental parties within Singapore. This position is part of the Customer Support Team, located in Singapore and will be in hybrid work mode.

　　You will be a part of the Service Team and report to the Customer Support Manager, SEA. You will be responsible for various service tasks and assignments and assist the team in increasing service revenue and reducing service costs. You will manage Total Lab automation installation projects and communicate effectively with the various team members across shifts to provide customer-centric service support. If you thrive in a fast-paced, supporting role and want to work to build a world-class customer support organization—read on.

　　In this role, you will have the opportunity to:

　　Delivery quality service to fulfil the internal target assigned.

　　Attend service calls to conduct instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service-related activities.

　　Provide remote support via IT tools and on rotation standby to support 24/7 service support.

　　Manage on-hand inventories on a cost-efficient level; Monitor and track the on-hand inventory to achieve zero discrepancies.

　　Provide timely updates to Service Admin about the daily service calls and task arrangements to ensure effective manpower management.

　　Follow the quality and safety requirements while performing service tasks.

　　Provide excellent customer service, listening carefully to customer challenges and addressing their situation/issues until the customer requests are fulfilled.

　　The essential requirements of the job include:

　　Degree or equivalent in Engineering.

　　Min 10 years of relevant hands-on experience in field service, handling haematology diagnostics devices.

　　Be comfortable on 24-hours standby on a rotating basis.

　　It would be a plus if you also possess previous experience in:

　　Project managementWhen you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System (https://www.danaher.com/how-we-work/danaher-business-system) tools and the stability of a tested organization.At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.If you’ve ever wondered what’s within you, there’s no better time to find out.