Responsibilities

　　ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

　　Why Join Us

　　Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

　　Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

　　To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

　　At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

　　Join us.

　　The Global Monetization Integrity team ensures safe and quality experiences between users, creators, and businesses to enable TikTok in its mission to inspire joy and creativity. The team is responsible for creating scalable and reliable solutions that allow TikTok users and businesses to interact in a trustworthy manner, always working to anticipate and protect against threats.

　　Main Responsibilities:

　　- Act as the pivot role to bridge customer (both internal & external) and Ads Integrity team to handle their daily queries and questions;

　　- Collect customer voices, address their issues and concerns and support them to achieve business success via our platform;

　　- Execute both quantitative and qualitative analyses of data and trends to deliver insights on various of dimensions such as policy, system, process to drive for the optimization to continuously improve customer satisfaction;

　　- Work closely & hand in hand with other departments to respond immediately to relevant service related needs.

　　Qualifications

　　- Ability to use English, Portuguese & Spanish Language fluently and idiomatically;

　　- Computer fluency and understanding of software and advanced internet functions;

　　- MS Office skills;

　　- Minimum 6 months of Customer service related working experience, strong willingness to support internal and external customers to address their issues and develop their business on our platform;

　　- Ability to work in fast and evolving workflows with eye for detail;

　　- Ability to maintain a high degree of confidentiality while meeting strict deadlines.

　　TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

　　TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at [email protected]